# Error The model is incompatible with this version of Shapr3D

**URL:** <https://discourse.shapr3d.com/t/error-the-model-is-incompatible-with-this-version-of-shapr3d/30566>\
**Category:** Modeling Questions\
**Created:** [February 28, 2024, 8:55am UTC](https://discourse.shapr3d.com/t/error-the-model-is-incompatible-with-this-version-of-shapr3d/30566 "2024-02-28T08:55:10Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![ProfRamsay](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/proframsay/32/24931_2.png) [@ProfRamsay](https://discourse.shapr3d.com/u/ProfRamsay)\
**Post date:** [February 28, 2024, 8:55am UTC](https://discourse.shapr3d.com/t/error-the-model-is-incompatible-with-this-version-of-shapr3d/30566/1 "2024-02-28T08:55:10Z")

</div>

I’m working with students who are submitting their Shapr files for feedback and grading.

I get the error  
**Import Failed**  
The model is incompatible with this version of Shapr3D.

I have students working on ipads, desktop macOS and PCs.

I work on a MacOS and the current version I have is 5.552.0. The file in question is a student’s who is working on a PC in version 5.560.6524.0.

Is there any way to fix this issue? I’m currently having them submit STEP files but that doesn’t give me the information I need to access.

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [February 28, 2024, 8:57am UTC](https://discourse.shapr3d.com/t/error-the-model-is-incompatible-with-this-version-of-shapr3d/30566/2 "2024-02-28T08:57:22Z")

</div>

Can you share the problematic files? If you can’t share them publicly, please contact our support team directly.

---

<div class="post-metadata">

**Author:** ![ProfRamsay](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/proframsay/32/24931_2.png) [@ProfRamsay](https://discourse.shapr3d.com/u/ProfRamsay)\
**Post date:** [February 28, 2024, 4:10pm UTC](https://discourse.shapr3d.com/t/error-the-model-is-incompatible-with-this-version-of-shapr3d/30566/3 "2024-02-28T16:10:18Z")

</div>

I can share them. I’m having issues with almost any student file. I’ve included three files which one was created on MacOS, one on Ipad and one on PC.

It looks like I can’t upload attachments as a new user. Here is a link to a google folder with the three files.

[https://drive.google.com/drive/folders/1-GeB91wRL64uiYZV2BmJ7mfjD7PyfiWB?usp=drive\_link](https://drive.google.com/drive/folders/1-GeB91wRL64uiYZV2BmJ7mfjD7PyfiWB?usp=drive_link)

Thank you for the quick reply.

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [February 28, 2024, 4:12pm UTC](https://discourse.shapr3d.com/t/error-the-model-is-incompatible-with-this-version-of-shapr3d/30566/4 "2024-02-28T16:12:11Z")

</div>

Looks like some of your students are on the parametric version already. We’ve partially rolled out parametric modeling. The error is due to trying to import a Shapr design that was created in the parametric version in the non-parametric version.

---

<div class="post-metadata">

**Author:** ![Mathis58](https://avatars.discourse-cdn.com/v4/letter/m/ecae2f/32.png) [@Mathis58](https://discourse.shapr3d.com/u/Mathis58)\
**Post date:** [February 29, 2024, 4:05am UTC](https://discourse.shapr3d.com/t/error-the-model-is-incompatible-with-this-version-of-shapr3d/30566/5 "2024-02-29T04:05:29Z")

</div>

I have 5.552.0.6503 (iPad). All three files from your link loaded fine. Loaded fine on my macbook (5.552.0.6503).