# Export failed, failed to create file

**URL:** <https://discourse.shapr3d.com/t/export-failed-failed-to-create-file/26583>\
**Category:** Modeling Questions\
**Created:** [July 4, 2023, 2:06pm UTC](https://discourse.shapr3d.com/t/export-failed-failed-to-create-file/26583 "2023-07-04T14:06:25Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Fisc](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/fisc/32/21259_2.png) [@Fisc](https://discourse.shapr3d.com/u/Fisc)\
**Post date:** [July 4, 2023, 2:06pm UTC](https://discourse.shapr3d.com/t/export-failed-failed-to-create-file/26583/1 "2023-07-04T14:06:25Z")

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Hi all!

Thanks in advance for any help.

I started only yesterday with Shapr3d (I used other 3d modelling tools until now), but I can’t quite understand why, when I’m trying to export in .stl, I have this error message: “Export failed. Failed to create file”.  
The model itself is not complex (it’s not even perfect, it’s just a quick prototype that I need to print). I can’t see gaps, I erased all the fillets to be sure that was not the reason for the error, but I’m just stuck, and I would really like to avoid re-doing the model.

Here’s the link to the workspace (is it ok if I put it here?):

> **[Shapr3D Webviewer](https://collaborate.shapr3d.com/v/_lstoDnAUF2AXdur8KI3L)**
>
> Share your designs with a single click.

And here are some screenshots:

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/9/1/911991e10b481c99171554a803d91104cab14a83.jpeg)  
 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/a/a/aa762b951cc03ce31cfb9691d8aab22d6bc3cf03.png)

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [July 5, 2023, 7:49am UTC](https://discourse.shapr3d.com/t/export-failed-failed-to-create-file/26583/2 "2023-07-05T07:49:49Z")

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Hello,  
The corners of the inner triangle are suspicious, but I am not sure that will be the issue.

Can you please send us the Shapr3D design in a [support ticket](https://support.shapr3d.com/hc/en-us/requests/new)?

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**Author:** ![Fisc](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/fisc/32/21259_2.png) [@Fisc](https://discourse.shapr3d.com/u/Fisc)\
**Post date:** [July 5, 2023, 11:19am UTC](https://discourse.shapr3d.com/t/export-failed-failed-to-create-file/26583/3 "2023-07-05T11:19:24Z")

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Hi 🙂

Thank you for your reply.

I’m just trying out the program, so I have the basic plan, and apparently, I can’t save the Shapr3d format (?). Is there any other option?

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**Author:** ![Fisc](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/fisc/32/21259_2.png) [@Fisc](https://discourse.shapr3d.com/u/Fisc)\
**Post date:** [July 5, 2023, 4:52pm UTC](https://discourse.shapr3d.com/t/export-failed-failed-to-create-file/26583/4 "2023-07-05T16:52:45Z")

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I will do it again, hoping that this time will work. Not sure about how to close the topic. Thanks anyway.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [July 6, 2023, 1:27pm UTC](https://discourse.shapr3d.com/t/export-failed-failed-to-create-file/26583/5 "2023-07-06T13:27:16Z")

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Okay, please keep us updated if you can convert the design to a mesh