# Export Failure since latest update

**URL:** <https://discourse.shapr3d.com/t/export-failure-since-latest-update/33689>\
**Category:** Modeling Questions\
**Created:** [September 11, 2024, 3:51am UTC](https://discourse.shapr3d.com/t/export-failure-since-latest-update/33689 "2024-09-11T03:51:40Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jzh](https://avatars.discourse-cdn.com/v4/letter/j/9d8465/32.png) [@jzh](https://discourse.shapr3d.com/u/jzh)\
**Post date:** [September 11, 2024, 3:51am UTC](https://discourse.shapr3d.com/t/export-failure-since-latest-update/33689/1 "2024-09-11T03:51:40Z")

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Ever since I updated to 5.7 I have gotten export failures for models which previously exported fine.

Now when I try to export as .3mf, I get this error: “There are invalid bodies in the model which can’t be exported.”

Only issue is, these exported just fine previously on 5.6. Even the most basic models are not able to be exported. Is this a known bug?

While I love all the new features being added all the time, there’s often been bugs since there seems to be a new update few days.

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**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [September 11, 2024, 6:50am UTC](https://discourse.shapr3d.com/t/export-failure-since-latest-update/33689/2 "2024-09-11T06:50:50Z")

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Hi and welcome !  
I can’t reproduce your export failure.  
Test on MacOS Monterey and Shapr3D 5.710

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**Author:** ![jzh](https://avatars.discourse-cdn.com/v4/letter/j/9d8465/32.png) [@jzh](https://discourse.shapr3d.com/u/jzh)\
**Post date:** [September 11, 2024, 2:55pm UTC](https://discourse.shapr3d.com/t/export-failure-since-latest-update/33689/3 "2024-09-11T14:55:39Z")

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I have the latest MacOS Sonoma and have been using it since release with Shapr without problems. It was only until after I updated from Shapr 5.6.x to 5.7.x where I encountered problems with invalid bodies.

Was there any new settings I might have changed on the new version? I looked but couldn’t find any.

Is there a way for me to downgrade my shapr version? I see only past versions for windows is available.

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**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [September 11, 2024, 4:19pm UTC](https://discourse.shapr3d.com/t/export-failure-since-latest-update/33689/4 "2024-09-11T16:19:03Z")

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Hi,  
I advise you to send your request to Shapr3d Support.

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**Author:** ![jzh](https://avatars.discourse-cdn.com/v4/letter/j/9d8465/32.png) [@jzh](https://discourse.shapr3d.com/u/jzh)\
**Post date:** [September 11, 2024, 4:31pm UTC](https://discourse.shapr3d.com/t/export-failure-since-latest-update/33689/5 "2024-09-11T16:31:09Z")

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I have and waiting to hear back. How long does support usually take?

Do they have access to my files to be able to reproduce the issue since I can’t export or save the file?

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**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [September 12, 2024, 9:44am UTC](https://discourse.shapr3d.com/t/export-failure-since-latest-update/33689/6 "2024-09-12T09:44:34Z")

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have you sent your request ?

[Shapr3D Support Portal](https://support.shapr3d.com/hc/en-us/requests/new)