# Export only results in a pop-up message

**URL:** <https://discourse.shapr3d.com/t/export-only-results-in-a-pop-up-message/29088>\
**Category:** Modeling Questions\
**Created:** [November 26, 2023, 10:11am UTC](https://discourse.shapr3d.com/t/export-only-results-in-a-pop-up-message/29088 "2023-11-26T10:11:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Sammy1](https://avatars.discourse-cdn.com/v4/letter/s/bb73d2/32.png) [@Sammy1](https://discourse.shapr3d.com/u/Sammy1)\
**Post date:** [November 26, 2023, 10:11am UTC](https://discourse.shapr3d.com/t/export-only-results-in-a-pop-up-message/29088/1 "2023-11-26T10:11:16Z")

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Dear Community,

I would like to export one of my projects in Shapr3D. I haven’t used the program for a few weeks, but I’ve always been able to easily export my projects in the past.

Here’s my usual process: File → Export → STEP-file (or any other type) → Choose the folder to save → Press “Save”. However, upon pressing “Save,” the program abruptly returns me to the main menu and displays the “get started” screen (see the picture below).

The same issue occurs when I switch tabs, such as navigating to the internet and then returning to the program.

I would appreciate any guidance or solutions to address this matter.

 ![2023-11-26 10_42_09-Window](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/c/1/c13752e3dfef84bce073f38c4d980e73ee955814.jpeg)

Thanks for your help

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [November 27, 2023, 7:48am UTC](https://discourse.shapr3d.com/t/export-only-results-in-a-pop-up-message/29088/2 "2023-11-27T07:48:57Z")

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Hi,  
In order to prevent the onboarding from appearing again, please follow the steps below:

1. Make sure you have the latest version of Shapr3D installed. For more info, check the article below: [https://support.shapr3d.com/hc/en-us/articles/6516567675804-Update-Shapr3D](https://support.shapr3d.com/hc/en-us/articles/6516567675804-Update-Shapr3D)
2. Log out from Shapr3D and close the software.
3. Reopen Shapr3D and log back into your Shapr3D account.

If these steps do not solve the problem, open a support ticket using the link below so we can check in more detail.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)