# Export to mail, no file attach

**URL:** <https://discourse.shapr3d.com/t/export-to-mail-no-file-attach/10139>\
**Category:** Modeling Questions\
**Created:** [December 6, 2020, 10:58am UTC](https://discourse.shapr3d.com/t/export-to-mail-no-file-attach/10139 "2020-12-06T10:58:57Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Krys](https://avatars.discourse-cdn.com/v4/letter/k/c2a13f/32.png) [@Krys](https://discourse.shapr3d.com/u/Krys)\
**Post date:** [December 6, 2020, 10:58am UTC](https://discourse.shapr3d.com/t/export-to-mail-no-file-attach/10139/1 "2020-12-06T10:58:57Z")

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Hello,

I used Shapr3D on my iPad Pro 11.  
But when I export to mail, format step or stl, he create mail empty, no file attach in.

My mail app is Google mail.

Any ideas ?

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**Author:** ![WayneC](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/waynec/32/2060_2.png) [@WayneC](https://discourse.shapr3d.com/u/WayneC)\
**Post date:** [December 6, 2020, 4:03pm UTC](https://discourse.shapr3d.com/t/export-to-mail-no-file-attach/10139/2 "2020-12-06T16:03:44Z")

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I usually export using “Save to Files”, then create a new email and attach it that way. Hope this helps.

wc

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [December 6, 2020, 4:10pm UTC](https://discourse.shapr3d.com/t/export-to-mail-no-file-attach/10139/3 "2020-12-06T16:10:53Z")

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Hey Krys!

What is the exact flow you are trying? Drag and drop sadly doesn’t work (not just for Shapr3D, you can’t drag and drop from files either), but if you set Gmail as your default mailing app in Settings/Gmail, it works perfectly once you click “Send via Mail” in Shapr3D.

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**Author:** ![Krys](https://avatars.discourse-cdn.com/v4/letter/k/c2a13f/32.png) [@Krys](https://discourse.shapr3d.com/u/Krys)\
**Post date:** [December 6, 2020, 8:34pm UTC](https://discourse.shapr3d.com/t/export-to-mail-no-file-attach/10139/4 "2020-12-06T20:34:36Z")

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I use the send mail function, basically !

Gmail is my app mail default.

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [December 7, 2020, 7:42am UTC](https://discourse.shapr3d.com/t/export-to-mail-no-file-attach/10139/5 "2020-12-07T07:42:00Z")

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Could it be a filesize limitation? I tried with both the mentioned formats, and though the big files arrived quite slowly, they did in the end.

Could you create a screen record of the process?

The app and OS version might help too.

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**Author:** ![Fabrice](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@Fabrice](https://discourse.shapr3d.com/u/Fabrice)\
**Post date:** [June 14, 2023, 4:02am UTC](https://discourse.shapr3d.com/t/export-to-mail-no-file-attach/10139/6 "2023-06-14T04:02:02Z")

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i have had shapr for 2 years on my ipad with no problem. i can’t login with my mac .  
i have tried all my email none of them are are valide i am told.  
sorry i can"t find the email for customer support.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [June 14, 2023, 2:43pm UTC](https://discourse.shapr3d.com/t/export-to-mail-no-file-attach/10139/7 "2023-06-14T14:43:24Z")

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Hi, please use this link to open a ticket:

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)