# Failed operations

**URL:** <https://discourse.shapr3d.com/t/failed-operations/12627>\
**Category:** Modeling Questions\
**Created:** [May 4, 2021, 11:15pm UTC](https://discourse.shapr3d.com/t/failed-operations/12627 "2021-05-04T23:15:27Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Rand](https://avatars.discourse-cdn.com/v4/letter/r/ebca7d/32.png) [@Rand](https://discourse.shapr3d.com/u/Rand)\
**Post date:** [May 4, 2021, 11:15pm UTC](https://discourse.shapr3d.com/t/failed-operations/12627/1 "2021-05-04T23:15:28Z")

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I get “can’t heal wound” error message - what is this and how do I determine what the problem is? New to this - need help! Thanks

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**Author:** ![TheBum](https://avatars.discourse-cdn.com/v4/letter/t/eada6e/32.png) [@TheBum](https://discourse.shapr3d.com/u/TheBum)\
**Post date:** [May 4, 2021, 11:18pm UTC](https://discourse.shapr3d.com/t/failed-operations/12627/2 "2021-05-04T23:18:18Z")

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It usually means that you’re trying to remove something that will leave a hole in a face. What are you trying to do?

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**Author:** ![Rand](https://avatars.discourse-cdn.com/v4/letter/r/ebca7d/32.png) [@Rand](https://discourse.shapr3d.com/u/Rand)\
**Post date:** [May 5, 2021, 5:30pm UTC](https://discourse.shapr3d.com/t/failed-operations/12627/3 "2021-05-05T17:30:27Z")

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I am trying to remove fillets etc in the design, simply highlighting the edge and hitting delete does not work in some situations, cannot highlighting a face that has through holes etc. be deleted? This program would do well to have a help section that tells a user what they cannot do with each tool or process. Thanks

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 5, 2021, 6:27pm UTC](https://discourse.shapr3d.com/t/failed-operations/12627/4 "2021-05-05T18:27:51Z")

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Can you share a few screenshots of the problematic cases?

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**Author:** ![Rand](https://avatars.discourse-cdn.com/v4/letter/r/ebca7d/32.png) [@Rand](https://discourse.shapr3d.com/u/Rand)\
**Post date:** [May 6, 2021, 12:16am UTC](https://discourse.shapr3d.com/t/failed-operations/12627/5 "2021-05-06T00:16:16Z")

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I think it corrected itself sot of, however my recent problem is a red dot that remains on my screen, identical to the two dots that appear when I use my finger to move something, however this is one dot and it just sits there no-matter what I do. Thanks

 ![4640D3F7174F4DECA6F56EE8B9FBA668.png](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/7/7159a975d714a6caee787759490140daf4d4fda6.png)

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**Author:** ![Rand](https://avatars.discourse-cdn.com/v4/letter/r/ebca7d/32.png) [@Rand](https://discourse.shapr3d.com/u/Rand)\
**Post date:** [May 7, 2021, 1:10am UTC](https://discourse.shapr3d.com/t/failed-operations/12627/6 "2021-05-07T01:10:15Z")

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Thank Istvan, however I Do not know how to get a screenshot on my ipad. The screen is frozen on the “Save this file” inset page and hitting the “done” or anything else does nothing. I still have that annoying red dot at about 1:00 position on the main background screen. It was on all of my file pages also any before this frozen problem I none of my operational commands on the sketch screen were not working. What got this stuck and how do I get out of it.

Thanks, really need help.

Regards,

Rand L Petersen

 ![4640D3F7174F4DECA6F56EE8B9FBA668.png](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/7/7159a975d714a6caee787759490140daf4d4fda6.png)

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [May 7, 2021, 2:22pm UTC](https://discourse.shapr3d.com/t/failed-operations/12627/7 "2021-05-07T14:22:46Z")

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Hi @Rand, sorry to see that you have this problem. For creating screenshots, please take a look at the following article:

> **[Take a screenshot on your iPad](https://support.apple.com/en-us/HT210781)**
>
> Quickly save what's on your screen.

Can you please tell us if the _Tutorial Mode_ was turned on? It can be found if you open the Settings page on the iPad, scroll down to Shapr3D in the apps:

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/9/93fca472a9710a5e00b6e318a184d38d5a56b5cd.png)

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**Author:** ![Rand](https://avatars.discourse-cdn.com/v4/letter/r/ebca7d/32.png) [@Rand](https://discourse.shapr3d.com/u/Rand)\
**Post date:** [May 10, 2021, 12:15am UTC](https://discourse.shapr3d.com/t/failed-operations/12627/8 "2021-05-10T00:15:35Z")

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The problem seems to have corrected itself, since I have finally figured out how to add an axis and rotate around it! Now my big problem is how to export a dxf file from my Standard subscription as your help files states that can be done. I cannot get it to work. Please help. Regards, Rand L Petersen.