# Fails to Export

**URL:** <https://discourse.shapr3d.com/t/fails-to-export/27738>\
**Category:** Modeling Questions\
**Created:** [September 4, 2023, 5:34am UTC](https://discourse.shapr3d.com/t/fails-to-export/27738 "2023-09-04T05:34:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![GraphicSquib](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/graphicsquib/32/22302_2.png) [@GraphicSquib](https://discourse.shapr3d.com/u/GraphicSquib)\
**Post date:** [September 4, 2023, 5:34am UTC](https://discourse.shapr3d.com/t/fails-to-export/27738/1 "2023-09-04T05:34:16Z")

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I made a model and have exported to .3mf a half dozen times between version changes. All of a sudden, I get a “failed to export” error message. I look at the community help and tried renaming the model in the side window, taking it out of the folder, and a few other things. I tried restarting Shapr and PC. So, I thought something got messed up with the model.

 ![Screenshot (21)](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/2/5/25117b295c11e367245c2be9d373d4c91a250d05.jpeg)

I rebuilt it from scratch – Took 5 hours! And guess what – IT STILL FAILS TO EXPORT! I tried exporting as .obj and while that “successfully” saved. There is nothing there when I open it in my slicer program.

I’ve had so many issues since the update – like random freezes, zooming so far out that it is just a black screen, can’t just copy or move things without errors (Can’t just highlight what you want – you have to select each thing individually), I really want to give up with Shapr right now.

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**Author:** ![aronb\_Shapr3D](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@aronb\_Shapr3D](https://discourse.shapr3d.com/u/aronb_Shapr3D)\
**Post date:** [September 4, 2023, 7:01am UTC](https://discourse.shapr3d.com/t/fails-to-export/27738/2 "2023-09-04T07:01:08Z")

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Hey GraphicSquib,

Please open a support ticket using the link below and send us the following:

- The version of Shapr3D you are using
- The detailed hardware and software specs of the device you are using
- The email address you are using Shapr3D with
- A screen recording of the problem
- The affected WorkSpace in .shapr format.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

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<div class="post-metadata">

**Author:** ![GraphicSquib](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/graphicsquib/32/22302_2.png) [@GraphicSquib](https://discourse.shapr3d.com/u/GraphicSquib)\
**Post date:** [September 4, 2023, 7:29am UTC](https://discourse.shapr3d.com/t/fails-to-export/27738/3 "2023-09-04T07:29:19Z")

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I figured it out after 2 hours of trial and error. Narrowed it down to the 9’s in 1992 – projected it back to the surface and noticed it wouldn’t let me highlight the 9s to extrude. Deleted a line, reconnected, re-extruded and now it works. I have no idea why would allow me to extrude the first time on both my Originals and remakes. I had 1992 on one of my versions that I made previously that worked but they were extruded down into the base vs extruded on top. It also didn’t work when I extruded the 1992 back down after it had been raised.

So I went back to my models that I hadn’t been doing testing on, deleted one little “block” on the extruded side and bam, I could export them. I can’t believe I wasted my Saturday on this.

 ![2023-09-04 (1)](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/8/0/8005f50974877424958bfd8cef69b1048956898d.jpeg)  
 ![2023-09-04 (2)](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/f/f/ff11b84fdf25631bd505356416fc40ed5f705a62.jpeg)