# File constantly crashing when opening

**URL:** <https://discourse.shapr3d.com/t/file-constantly-crashing-when-opening/35547>\
**Category:** Modeling Questions\
**Created:** [December 11, 2024, 8:11pm UTC](https://discourse.shapr3d.com/t/file-constantly-crashing-when-opening/35547 "2024-12-11T20:11:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![f3rn4nd0d](https://avatars.discourse-cdn.com/v4/letter/f/f475e1/32.png) [@f3rn4nd0d](https://discourse.shapr3d.com/u/f3rn4nd0d)\
**Post date:** [December 11, 2024, 8:11pm UTC](https://discourse.shapr3d.com/t/file-constantly-crashing-when-opening/35547/1 "2024-12-11T20:11:48Z")

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Hello, I was designing on my iPad and suddenly application crashed. I have tried to reopen the file and it crashes as soon as I open it. Also tried to restore an old version and it also crashes. Could you please help me? Thanks

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**Author:** ![lamon.williams](https://avatars.discourse-cdn.com/v4/letter/l/5f8ce5/32.png) [@lamon.williams](https://discourse.shapr3d.com/u/lamon.williams)\
**Post date:** [December 11, 2024, 8:57pm UTC](https://discourse.shapr3d.com/t/file-constantly-crashing-when-opening/35547/2 "2024-12-11T20:57:14Z")

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Same issue and I’m cleaning up the item to print 🥺😡

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**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [December 12, 2024, 3:44am UTC](https://discourse.shapr3d.com/t/file-constantly-crashing-when-opening/35547/3 "2024-12-12T03:44:11Z")

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Hello, please open a support ticket [here](https://support.shapr3d.com/hc/en-us/requests/new) and make sure to include the following:

- The version of Shapr3D you are using as shown under your Settings
- The detailed hardware and software specs of the machine you are using: [Find hardware and software specifications]([https://support.shapr3d.com/hc/en-us/articles/11016409716892-Find-hardware-and-software-specifications](https://support.shapr3d.com/hc/en-us/articles/11016409716892-Find-hardware-and-software-specifications)
- The Shapr3D design with which you’re experiencing the issue: [Instantly export to .shapr format](https://support.shapr3d.com/hc/en-us/articles/12826120862620-5-560-Instantly-export-to-shapr-format)  
You can right-click the project on your dashboard and “Save as .shapr”.

Please note that you can share large files with our Support team via Google Drive or WeTransfer as shown here:

[Share large cloud files with our support team](https://support.shapr3d.com/hc/en-us/articles/11016383589404-Create-screen-recordings-for-your-request/#share-cloud-files)

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**Author:** ![f3rn4nd0d](https://avatars.discourse-cdn.com/v4/letter/f/f475e1/32.png) [@f3rn4nd0d](https://discourse.shapr3d.com/u/f3rn4nd0d)\
**Post date:** [December 12, 2024, 8:12am UTC](https://discourse.shapr3d.com/t/file-constantly-crashing-when-opening/35547/4 "2024-12-12T08:12:19Z")

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Hello, today I saw that there is a new version of Shapr3D for iPad. After upgrading file opened and no crashes. Thanks.

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**Author:** ![lamon.williams](https://avatars.discourse-cdn.com/v4/letter/l/5f8ce5/32.png) [@lamon.williams](https://discourse.shapr3d.com/u/lamon.williams)\
**Post date:** [December 13, 2024, 8:25am UTC](https://discourse.shapr3d.com/t/file-constantly-crashing-when-opening/35547/5 "2024-12-13T08:25:27Z")

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Still the same issue, I deleted the app and redownloaded it. Open the app and choose the file it starts loading then crashes the app. I screen recorded etc. I need help asap as my project is due Monday and I’m just adding my finishing touches til it crashed and keeps crashing. I saved the file to shapr3d already… Go to submit file to customer support and I get a , upload took to long error message… Eish! The gods aren’t working with me today… lol  
Someone please help…  
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