# File keeps crashing the app

**URL:** <https://discourse.shapr3d.com/t/file-keeps-crashing-the-app/13488>\
**Category:** Modeling Questions\
**Created:** [June 24, 2021, 6:44am UTC](https://discourse.shapr3d.com/t/file-keeps-crashing-the-app/13488 "2021-06-24T06:44:09Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![joeywkoh](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@joeywkoh](https://discourse.shapr3d.com/u/joeywkoh)\
**Post date:** [June 24, 2021, 6:44am UTC](https://discourse.shapr3d.com/t/file-keeps-crashing-the-app/13488/1 "2021-06-24T06:44:09Z")

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Hi — I closed down the app while in a design (it was taking forever to do some calculations), and now I can’t access the file as it causes the app to crash. I’m on an iPad.

I’ve sent the crash report; what do I do from here to recover the file?

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [June 24, 2021, 8:44am UTC](https://discourse.shapr3d.com/t/file-keeps-crashing-the-app/13488/2 "2021-06-24T08:44:07Z")

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Hi Joey, sorry for the interruptions.  
Please extract the file using iTunes and then send us the zipped folder via [support@shapr3d.com](mailto:support@shapr3d.com)  
We will look into it and then get back to you as soon as possible.

1. Plug your iPad to your desktop, open iTunes.
2. Click on the tablet icon on the top left
3. Open the Shapr3D app from the list, also in the left.

Here is an Apple Support article with more information on this:

> **[Use iTunes to share files between your computer and your iOS or iPadOS device](https://support.apple.com/en-us/HT201301)**
>
> You can copy files between your computer and apps on your iOS or iPadOS device using File Sharing.

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**Author:** ![joeywkoh](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@joeywkoh](https://discourse.shapr3d.com/u/joeywkoh)\
**Post date:** [June 24, 2021, 1:20pm UTC](https://discourse.shapr3d.com/t/file-keeps-crashing-the-app/13488/3 "2021-06-24T13:20:55Z")

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Is it a ‘workspace’ file I need to send?

I’ve sent the workspace file I think is related to the design I’m trying to access. Please confirm that you have it and that it’s the file you need. Help recovering it would be greatly appreciaed.

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [June 24, 2021, 2:51pm UTC](https://discourse.shapr3d.com/t/file-keeps-crashing-the-app/13488/4 "2021-06-24T14:51:25Z")

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Hi Joey, we received the workspace and it still crashes.  
A ticket has been created for this, we are further looking into the issue and I will get back to you as soon as we have an update from the development team.

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**Author:** ![joeywkoh](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@joeywkoh](https://discourse.shapr3d.com/u/joeywkoh)\
**Post date:** [July 13, 2021, 12:14pm UTC](https://discourse.shapr3d.com/t/file-keeps-crashing-the-app/13488/5 "2021-07-13T12:14:56Z")

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Hi Victor — any possibility of just deleting the last few objects added to the file, which seem to be crashing the app? Would love to access the file as soon as practicable

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [July 13, 2021, 2:35pm UTC](https://discourse.shapr3d.com/t/file-keeps-crashing-the-app/13488/6 "2021-07-13T14:35:53Z")

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Hi Joey, I just commented on the ticket and forwarded your request for the possibility of deleting the last few added objects. Bear with us and I hope to get back with some updates soon

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**Author:** ![joeywkoh](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@joeywkoh](https://discourse.shapr3d.com/u/joeywkoh)\
**Post date:** [July 13, 2021, 3:00pm UTC](https://discourse.shapr3d.com/t/file-keeps-crashing-the-app/13488/7 "2021-07-13T15:00:56Z")

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Ok, thanks Victor.