# File not opening!

**URL:** <https://discourse.shapr3d.com/t/file-not-opening/32934>\
**Category:** Modeling Questions\
**Created:** [July 18, 2024, 11:10am UTC](https://discourse.shapr3d.com/t/file-not-opening/32934 "2024-07-18T11:10:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Elodness](https://avatars.discourse-cdn.com/v4/letter/e/3da27b/32.png) [@Elodness](https://discourse.shapr3d.com/u/Elodness)\
**Post date:** [July 18, 2024, 11:10am UTC](https://discourse.shapr3d.com/t/file-not-opening/32934/1 "2024-07-18T11:10:09Z")

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One specific file won’t open. I get a flash of the loading screen and it closes a second later. Last opened days ago no issues. I tried saving it and opening in a new file and got an error message. No other file has issues. This is for a current in production project, I need this file.

 ![IMG_7593](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/b/4/b47d2c57826ec4b6fc9dc87ec7df2d99c21e852d.jpeg)

Thanks,  
E

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**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [July 18, 2024, 11:48am UTC](https://discourse.shapr3d.com/t/file-not-opening/32934/2 "2024-07-18T11:48:41Z")

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Please share the design with us in [.shapr](https://support.shapr3d.com/hc/en-us/articles/12826120862620-5-560-Instantly-export-to-shapr-format) file format in a [support ticket](https://support.shapr3d.com/hc/en-us/requests/new). We’ll take a look, thanks!

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**Author:** ![jmedlin](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jmedlin/32/27405_2.png) [@jmedlin](https://discourse.shapr3d.com/u/jmedlin)\
**Post date:** [July 19, 2024, 3:28pm UTC](https://discourse.shapr3d.com/t/file-not-opening/32934/3 "2024-07-19T15:28:09Z")

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I had the same thing happen last night on iPadOS. It seems to be working now. I didn’t change anything other than closing and reopening the app.

 ![IMG_0262](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/a/c/ac0cafe28f73ed115e0941b4399fd6b61d41ed26.jpeg)