# File save bug

**URL:** <https://discourse.shapr3d.com/t/file-save-bug/8804>\
**Category:** Modeling Questions\
**Created:** [August 28, 2020, 8:21pm UTC](https://discourse.shapr3d.com/t/file-save-bug/8804 "2020-08-28T20:21:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Extra300l](https://avatars.discourse-cdn.com/v4/letter/e/e5b9ba/32.png) [@Extra300l](https://discourse.shapr3d.com/u/Extra300l)\
**Post date:** [August 28, 2020, 8:21pm UTC](https://discourse.shapr3d.com/t/file-save-bug/8804/1 "2020-08-28T20:21:57Z")

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Hi,

I am currently trying to save one of my stl files to my 3rd generation iPad pro, which is up to date (13.6.1), and for some reason the file isn’t saving. I created a new folder, in which it says there is one file, but there is nothing there, and restarted the app and the iPad a couple of times. I even remade the whole design and it still won’t save. Doing a factory reset is not an option for me. Is there anything you can do to help me out?

Thanks

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**Author:** ![Gelphyn](https://avatars.discourse-cdn.com/v4/letter/g/db5fbb/32.png) [@Gelphyn](https://discourse.shapr3d.com/u/Gelphyn)\
**Post date:** [September 1, 2020, 10:18am UTC](https://discourse.shapr3d.com/t/file-save-bug/8804/2 "2020-09-01T10:18:08Z")

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Hi @Extra300l Welcome to the Forum  
Please can you tell us where you are attempting to save the STL File, i.e., to Files.app, iCloud Desktop or ???

Armed with more information there should be a solution to your problem.

Also tell us where the STL File is Coming From, i.e., the same iPad, Laptop or other Device?

Happy S3Ding.