# File won’t open anymore

**URL:** <https://discourse.shapr3d.com/t/file-won-t-open-anymore/16383>\
**Category:** Modeling Questions\
**Created:** [December 16, 2021, 6:22pm UTC](https://discourse.shapr3d.com/t/file-won-t-open-anymore/16383 "2021-12-16T18:22:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![wittmason](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/wittmason/32/12108_2.png) [@wittmason](https://discourse.shapr3d.com/u/wittmason)\
**Post date:** [December 16, 2021, 6:22pm UTC](https://discourse.shapr3d.com/t/file-won-t-open-anymore/16383/1 "2021-12-16T18:22:15Z")

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I am no longer able to open my Shapr3d file. Can I mail it to someone for some help?

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 16, 2021, 9:03pm UTC](https://discourse.shapr3d.com/t/file-won-t-open-anymore/16383/2 "2021-12-16T21:03:22Z")

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Hello - please open a support ticket here: [https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new) or send it to [support@shapr3d.com](mailto:support@shapr3d.com) and we will take a look. Sorry about the inconvenience!