# File won’t open

**URL:** https://discourse.shapr3d.com/t/file-won-t-open/4685
**Category:** Modeling Questions
**Created:** [May 11, 2019, 5:10pm UTC](https://discourse.shapr3d.com/t/file-won-t-open/4685 "2019-05-11T17:10:28Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Stephclarkga](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@Stephclarkga](https://discourse.shapr3d.com/u/Stephclarkga)
#### Post date: [May 11, 2019, 5:10pm UTC](https://discourse.shapr3d.com/t/file-won-t-open/4685/1 "2019-05-11T17:10:28Z")

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I’ve been working on this file for a few days and started having issues with it yesterday night. When I try to open it, it gets stuck on the loading circle at 100% but never opens my file. I can still see the preview of it when I go to open it, although it is a little out of focus. I can also duplicate the file but the copy won’t open either. When it gets stuck opening I have to quit an relaunch the app. I have also restarted the iPad (it’s an iPad Pro). Any suggestions to fix this? I really don’t have time to redraw the file. Thanks!

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### Author: ![Tibi\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tibi_shapr3d/32/597_2.png) [@Tibi\_Shapr3D](https://discourse.shapr3d.com/u/Tibi_Shapr3D)
#### Post date: [May 11, 2019, 5:25pm UTC](https://discourse.shapr3d.com/t/file-won-t-open/4685/2 "2019-05-11T17:25:13Z")

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Hey!

First of all, sorry for the inconvinience! Could you please send the file to [support@shapr3d.com](mailto:support@shapr3d.com)? Heres how you can access the file from itunes: [https://support.apple.com/en-us/HT201301](https://support.apple.com/en-us/HT201301) we will take a look at it ASAP

Regards,  
Tibi