# Frequent crash in version. 3.52

**URL:** <https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477>\
**Category:** Modeling Questions\
**Created:** [October 22, 2020, 11:31pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477 "2020-10-22T23:31:30Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![nico\_h](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/nico_h/32/1790_2.png) [@nico\_h](https://discourse.shapr3d.com/u/nico_h)\
**Post date:** [October 22, 2020, 11:31pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/1 "2020-10-22T23:31:30Z")

</div>

Frequent crash in new version. 3.52 - iOS version 14.0.1 - iPad Pro 10 5". Happens every few minutes when I try to move hexagons or lines on a plane. The file is not complex at all. The app freezes and I need to switch to another app, when I come back I am greeted by the splash screen.

@Istvan

---

<div class="post-metadata">

**Author:** ![nico\_h](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/nico_h/32/1790_2.png) [@nico\_h](https://discourse.shapr3d.com/u/nico_h)\
**Post date:** [October 22, 2020, 11:35pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/2 "2020-10-22T23:35:18Z")

</div>

[Crashy.shapr](https://discourse.shapr3d.com/uploads/short-url/rLJ3FhUsDryj9PFwdFXlQKY8Dfa.shapr) (7.9 MB) , here is the file I am working right now.

---

<div class="post-metadata">

**Author:** ![stringboy](https://avatars.discourse-cdn.com/v4/letter/s/8c91f0/32.png) [@stringboy](https://discourse.shapr3d.com/u/stringboy)\
**Post date:** [October 23, 2020, 7:55am UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/3 "2020-10-23T07:55:11Z")

</div>

Yep same here. I had created a simple shape from a rectangle and a circle. I used the move and copy feature when the app froze. Went to a random different app then returned to the splash screen had to select the drawing again then all fine again.

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [October 23, 2020, 8:04am UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/4 "2020-10-23T08:04:04Z")

</div>

Hi,

Can you please send us a short video of the issue? I just opened your file on a 10.5 Pro with iOS 14.1, Shapr 3.52, and all seems to be fine here.

---

<div class="post-metadata">

**Author:** ![nico\_h](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/nico_h/32/1790_2.png) [@nico\_h](https://discourse.shapr3d.com/u/nico_h)\
**Post date:** [October 23, 2020, 3:01pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/5 "2020-10-23T15:01:41Z")

</div>

. Have you tried dragging a line ?

---

<div class="post-metadata">

**Author:** ![nico\_h](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/nico_h/32/1790_2.png) [@nico\_h](https://discourse.shapr3d.com/u/nico_h)\
**Post date:** [October 23, 2020, 3:04pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/6 "2020-10-23T15:04:57Z")

</div>

[removing link that didn’t work]

i click the home button when dragging the line stops responding, wait a few seconds and the app already went back to the loading screen. a few seconds later just crashes. it just disappears without any action on my part.

trying again… see my next post downthread.

---

<div class="post-metadata">

**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [October 24, 2020, 2:49pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/7 "2020-10-24T14:49:19Z")

</div>

Hi @nico_h please can you post a short screen recording showing how you drag the lines before the app crashes.

---

<div class="post-metadata">

**Author:** ![nico\_h](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/nico_h/32/1790_2.png) [@nico\_h](https://discourse.shapr3d.com/u/nico_h)\
**Post date:** [October 24, 2020, 8:08pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/8 "2020-10-24T20:08:20Z")

</div>

sorry the first link didn’t work.

[https://dl.dropboxusercontent.com/s/e7ay7ewhh73dyux/RPReplay\_Final1603465138.MP4?dl=0](https://dl.dropboxusercontent.com/s/e7ay7ewhh73dyux/RPReplay_Final1603465138.MP4?dl=0)

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [October 25, 2020, 9:24pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/9 "2020-10-25T21:24:41Z")

</div>

Thank you, I did some transformation, drew some new lines, and extruded shapes without any unexpected result. Moving the line on the video helped a lot, we will investigate it!

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [November 9, 2020, 2:14pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/11 "2020-11-09T14:14:52Z")

</div>

Sorry to hear that the app crashes, we have seen this very rarely. Does the issue remain after updating to iPadOS 14.2?

---

<div class="post-metadata">

**Author:** ![hduran](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/hduran/32/7359_2.png) [@hduran](https://discourse.shapr3d.com/u/hduran)\
**Post date:** [November 10, 2020, 2:43am UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/12 "2020-11-10T02:43:44Z")

</div>

Yes, it is extremely frequent when moving sketched shapes, can provide video or other debug info if you need

---

<div class="post-metadata">

**Author:** ![Jackhammer](https://avatars.discourse-cdn.com/v4/letter/j/a88e57/32.png) [@Jackhammer](https://discourse.shapr3d.com/u/Jackhammer)\
**Post date:** [November 10, 2020, 8:19am UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/13 "2020-11-10T08:19:37Z")

</div>

I am seeing the same issue with version 3.53.0 on my iOS 14 iPad Pro. This happens very frequently while sketching. I needed to force quit and restart the app to continue, but the issue persists.

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [November 10, 2020, 10:11am UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/14 "2020-11-10T10:11:33Z")

</div>

Can you please tell me what generation of iPad pros are you using? It may help find the causes a lot

---

<div class="post-metadata">

**Author:** ![Jackhammer](https://avatars.discourse-cdn.com/v4/letter/j/a88e57/32.png) [@Jackhammer](https://discourse.shapr3d.com/u/Jackhammer)\
**Post date:** [November 10, 2020, 5:42pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/15 "2020-11-10T17:42:19Z")

</div>

Yeah sure.

Model A1709  
10,5 Inch  
2017  
Wifi and cellular

> **[iPad Pro (10.5-inch) - Technical Specifications](https://support.apple.com/kb/SP762?viewlocale=en_US&locale=de_DE)**

---

<div class="post-metadata">

**Author:** ![hduran](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/hduran/32/7359_2.png) [@hduran](https://discourse.shapr3d.com/u/hduran)\
**Post date:** [November 10, 2020, 11:48pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/16 "2020-11-10T23:48:18Z")

</div>

Model A1709 / MPME2LL/A

> **[iPad Pro 10.5" (Wi-Fi/Cellular) 64, 256, 512 GB Specs (A1709, MQF02LL/A\*,...](https://everymac.com/systems/apple/ipad/specs/apple-ipad-pro-10-5-inch-wi-fi-cellular-lte-specs.html)**

  
512 version

---

<div class="post-metadata">

**Author:** ![realdrogo](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/realdrogo/32/8459_2.png) [@realdrogo](https://discourse.shapr3d.com/u/realdrogo)\
**Post date:** [November 12, 2020, 2:42am UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/17 "2020-11-12T02:42:35Z")

</div>

I as well. Most recent update. Most recent iOS. iPad Pro 9.7.

---

<div class="post-metadata">

**Author:** ![rustyguy](https://avatars.discourse-cdn.com/v4/letter/r/5e9695/32.png) [@rustyguy](https://discourse.shapr3d.com/u/rustyguy)\
**Post date:** [November 13, 2020, 10:05pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/18 "2020-11-13T22:05:24Z")

</div>

I have a first generation ipad pro that worked fine until the update now it locks up until I hit the home button and restart the app.  
Any idea of what to do?

---

<div class="post-metadata">

**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [November 15, 2020, 7:31pm UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/19 "2020-11-15T19:31:14Z")

</div>

Hi everyone, sorry for the experience. We have fixed some of the crash issues and we are also continuing investigations and looking into finding a fix for these.

---

<div class="post-metadata">

**Author:** ![Clem](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@Clem](https://discourse.shapr3d.com/u/Clem)\
**Post date:** [November 22, 2020, 7:48am UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/20 "2020-11-22T07:48:17Z")

</div>

Hey there,

Same here, app keeps on crashing for no good reason.  
iPad Pro 2nd G.

Tried reinstall app, reboot iPad, but it keeps on happening

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [November 22, 2020, 8:02am UTC](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477/21 "2020-11-22T08:02:46Z")

</div>

Hey everyone, the latest release should fix this issue. Please update in the App Store. Apologies for the inconvenience.

[Next page](https://discourse.shapr3d.com/t/frequent-crash-in-version-3-52/9477.md?page=2)