# Get in touch with Shapr3D Support faster

**URL:** <https://discourse.shapr3d.com/t/get-in-touch-with-shapr3d-support-faster/9172>\
**Category:** Modeling Questions\
**Created:** [September 25, 2020, 1:20pm UTC](https://discourse.shapr3d.com/t/get-in-touch-with-shapr3d-support-faster/9172 "2020-09-25T13:20:04Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [February 18, 2022, 9:40am UTC](https://discourse.shapr3d.com/t/get-in-touch-with-shapr3d-support-faster/9172/8 "2022-02-18T09:40:16Z")

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Hi @Ctodmodel, just for the record, let me link here the answer for your other thread on the same topic.

> [@3D printing STL export issues](https://discourse.shapr3d.com/t/3d-printing-stl-export-issues/17498/2):
>
> Hello, STL files do not have a dimension stored in them, it may happen that the slicer expects different units. Let me share [an article](https://support.shapr3d.com/hc/en-us/articles/115001796029-Why-did-my-STL-file-change-units-#:~:text=STL%20files%20only%20contain%20numbers,units%2C%20are%20exported%20and%20saved.) and an older forum post about this case, I hope you will find them helpful: [https://discourse.shapr3d.com/t/problem-outputting-to-stl-for-3d-printer/11885](https://discourse.shapr3d.com/t/problem-outputting-to-stl-for-3d-printer/11885) In the meantime, if you are exporting files for 3D printing, please use 3MF format. It has fewer possible file issues and can store important data like measurement units while STL transfers only the geometr…

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