# Help mi

**URL:** <https://discourse.shapr3d.com/t/help-mi/21718>\
**Category:** Modeling Questions\
**Created:** [October 4, 2022, 6:46pm UTC](https://discourse.shapr3d.com/t/help-mi/21718 "2022-10-04T18:46:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Al-saadi](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@Al-saadi](https://discourse.shapr3d.com/u/Al-saadi)\
**Post date:** [October 4, 2022, 6:46pm UTC](https://discourse.shapr3d.com/t/help-mi/21718/1 "2022-10-04T18:46:47Z")

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Please, I am a 3D shaper subscriber and my subscription is still valid, but unfortunately I was not able to login to my account because I lost my password, and when I asked to change it via e-mail, my request to restore my account with you was not responded to. So please help as soon as possible so that I can use the program, knowing that my email is [abud1382@gmail.com](mailto:abud1382@gmail.com)

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 4, 2022, 6:47pm UTC](https://discourse.shapr3d.com/t/help-mi/21718/2 "2022-10-04T18:47:02Z")

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Here is how you can reset your password: [https://support.shapr3d.com/hc/en-us/articles/4406084305810-How-do-I-reset-my-password-](https://support.shapr3d.com/hc/en-us/articles/4406084305810-How-do-I-reset-my-password-)