# Help! my program crashes

**URL:** <https://discourse.shapr3d.com/t/help-my-program-crashes/10021>\
**Category:** Modeling Questions\
**Created:** [December 1, 2020, 10:35am UTC](https://discourse.shapr3d.com/t/help-my-program-crashes/10021 "2020-12-01T10:35:09Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![KimLeoni](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@KimLeoni](https://discourse.shapr3d.com/u/KimLeoni)\
**Post date:** [December 1, 2020, 10:35am UTC](https://discourse.shapr3d.com/t/help-my-program-crashes/10021/1 "2020-12-01T10:35:09Z")

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hey, i love this program and work a lot with it for my university business. So far it has always worked, but I’m currently working on a larger project and since yesterday evening it keeps crashing as soon as I want to open the project. The app and other projects open everything works, only as soon as I want to open the larger project it crashes immediately. What can I do, I can’t start all over again…  
I hope somebody can help me, I tried so much (uninstall, log out, new update, leave it, close … everything)  
Thank you

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [December 1, 2020, 11:45am UTC](https://discourse.shapr3d.com/t/help-my-program-crashes/10021/2 "2020-12-01T11:45:05Z")

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Hi @KimLeoni, can you please upload the workspace? It would be great to take a look at it. If it is confidential, please send it to [support@shapr3d.com](mailto:support@shapr3d.com).

At a first glance, I would say there will be some performance issues. If the model has a lot of imported geometries (step/iges), it may need a bigger computing capacity than the iPad can provide and it could make the app crash.

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**Author:** ![KimLeoni](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@KimLeoni](https://discourse.shapr3d.com/u/KimLeoni)\
**Post date:** [December 1, 2020, 9:30pm UTC](https://discourse.shapr3d.com/t/help-my-program-crashes/10021/3 "2020-12-01T21:30:19Z")

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Hey @KPeter, thank you for your quick answer to my question. However, I can’t get into my project and so can’t send it anywhere, that’s the problem I have. I can’t do anything with it, it’s like being erased because I don’t tear  
is there another way to restore the file? many thanks already im

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**Author:** ![realdrogo](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/realdrogo/32/8459_2.png) [@realdrogo](https://discourse.shapr3d.com/u/realdrogo)\
**Post date:** [December 2, 2020, 12:13am UTC](https://discourse.shapr3d.com/t/help-my-program-crashes/10021/4 "2020-12-02T00:13:02Z")

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> [@KimLeoni](#):
>
> However, I can’t get into my project and so can’t send it anywhere, that’s the problem I have.

This is an important point.  
It would be very useful to be able to save a .shapr file to a different location from the Designs page. I understand if export to a different format is impractical from that location but a simple “save to files” option would be FANTASTIC!

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**Author:** ![McD](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mcd/32/15504_2.png) [@McD](https://discourse.shapr3d.com/u/McD)\
**Post date:** [December 2, 2020, 12:48am UTC](https://discourse.shapr3d.com/t/help-my-program-crashes/10021/5 "2020-12-02T00:48:13Z")

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You just export as Shapr3D, and save it to files on your iPad.

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**Author:** ![realdrogo](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/realdrogo/32/8459_2.png) [@realdrogo](https://discourse.shapr3d.com/u/realdrogo)\
**Post date:** [December 2, 2020, 2:32am UTC](https://discourse.shapr3d.com/t/help-my-program-crashes/10021/6 "2020-12-02T02:32:48Z")

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I understand that process but it is only available from within a design, not from the Designs page. I was trying to make the point that it would be nice to export a save file without being in the design.

The op wasn’t able to open their file so there was no way to save to iPad or cloud.

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**Author:** ![JST](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@JST](https://discourse.shapr3d.com/u/JST)\
**Post date:** [December 2, 2020, 2:39am UTC](https://discourse.shapr3d.com/t/help-my-program-crashes/10021/7 "2020-12-02T02:39:13Z")

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Connect to PC, and use the itunes to save the file, after you can send it.

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**Author:** ![TigerMike](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tigermike/32/32650_2.png) [@TigerMike](https://discourse.shapr3d.com/u/TigerMike)\
**Post date:** [December 2, 2020, 3:43am UTC](https://discourse.shapr3d.com/t/help-my-program-crashes/10021/8 "2020-12-02T03:43:03Z")

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Or…if you use a Mac, you can Airdrop the file to it from your iPad. 😉

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [December 2, 2020, 8:22am UTC](https://discourse.shapr3d.com/t/help-my-program-crashes/10021/9 "2020-12-02T08:22:34Z")

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@JST was correct, you can backup your offline files anytime from your iPad:

> **[Use iTunes to share files between your computer and your iOS or iPadOS device](https://support.apple.com/en-us/HT201301)**
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> You can copy files between your computer and apps on your iOS or iPadOS device using File Sharing.