# How to change e mail address

**URL:** <https://discourse.shapr3d.com/t/how-to-change-e-mail-address/7136>\
**Category:** Modeling Questions\
**Created:** [April 9, 2020, 3:09pm UTC](https://discourse.shapr3d.com/t/how-to-change-e-mail-address/7136 "2020-04-09T15:09:04Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Robin](https://avatars.discourse-cdn.com/v4/letter/r/e5b9ba/32.png) [@Robin](https://discourse.shapr3d.com/u/Robin)\
**Post date:** [April 9, 2020, 3:09pm UTC](https://discourse.shapr3d.com/t/how-to-change-e-mail-address/7136/1 "2020-04-09T15:09:04Z")

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Hi  
It is necessary for me to change my e mail address. Not the address used for this forum but used in the app. How is the procedure?  
Thx  
Robin

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [April 9, 2020, 3:36pm UTC](https://discourse.shapr3d.com/t/how-to-change-e-mail-address/7136/2 "2020-04-09T15:36:42Z")

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Hi Robin, if you made the subscription purchase via the App Store:

Create a new free license account here on the website:[https://account.shapr3d.com/#/signup?ref=shapr3dcom](https://account.shapr3d.com/#/signup?ref=shapr3dcom)  
Log into the app with the new email address(newly created sign up Id) and then restore the subscription to this email address.

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**Author:** ![Robin](https://avatars.discourse-cdn.com/v4/letter/r/e5b9ba/32.png) [@Robin](https://discourse.shapr3d.com/u/Robin)\
**Post date:** [April 10, 2020, 2:28pm UTC](https://discourse.shapr3d.com/t/how-to-change-e-mail-address/7136/3 "2020-04-10T14:28:10Z")

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Hi Victor  
Thanks for your advice. It doesn’t work, maybe because of my edu license? I sent an email to the support team, I hope they can fix it.  
Regards  
Robin

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [April 10, 2020, 10:36pm UTC](https://discourse.shapr3d.com/t/how-to-change-e-mail-address/7136/4 "2020-04-10T22:36:13Z")

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Hi Robin, I see!  
I have now responded to your email.

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**Author:** ![hanno.metzler](https://avatars.discourse-cdn.com/v4/letter/h/bbe5ce/32.png) [@hanno.metzler](https://discourse.shapr3d.com/u/hanno.metzler)\
**Post date:** [March 17, 2021, 4:49pm UTC](https://discourse.shapr3d.com/t/how-to-change-e-mail-address/7136/5 "2021-03-17T16:49:25Z")

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Hi Victor, ich have the same problem with my edu licence.  
Regards  
Hanno

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [March 17, 2021, 4:53pm UTC](https://discourse.shapr3d.com/t/how-to-change-e-mail-address/7136/6 "2021-03-17T16:53:51Z")

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Hi Hanno, please send an email to [support@shapr3d.com](mailto:support@shapr3d.com) and we will assist you with the username change.