# I can´t Open a file
**URL:** https://discourse.shapr3d.com/t/i-can-t-open-a-file/3453
**Category:** Modeling Questions
**Created:** [December 11, 2018, 12:50am UTC](https://discourse.shapr3d.com/t/i-can-t-open-a-file/3453 "2018-12-11T00:50:11Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Ococodo](https://discourse.shapr3d.com/u/Ococodo)
#### Post date: [December 11, 2018, 12:50am UTC](https://discourse.shapr3d.com/t/i-can-t-open-a-file/3453/1 "2018-12-11T00:50:11Z")
I built a 3d model of a train station and when I was adding an .step model, it literally doesnt open anymore. I Need your help , please! I’ve got the new IPad Pro. 12,9” 256GB. I lost hours of work! :’(
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### Author:  [@hamedtopic](https://discourse.shapr3d.com/u/hamedtopic)
#### Post date: [December 11, 2018, 5:57am UTC](https://discourse.shapr3d.com/t/i-can-t-open-a-file/3453/2 "2018-12-11T05:57:00Z")
I think you must share your file so someone could do sth on.
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [December 11, 2018, 8:38am UTC](https://discourse.shapr3d.com/t/i-can-t-open-a-file/3453/3 "2018-12-11T08:38:57Z")
Can you please contact [support@shapr3d.com](mailto:support@shapr3d.com) - we will help you recover your lost data.
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### Author:  [@Ococodo](https://discourse.shapr3d.com/u/Ococodo)
#### Post date: [December 11, 2018, 5:29pm UTC](https://discourse.shapr3d.com/t/i-can-t-open-a-file/3453/4 "2018-12-11T17:29:04Z")
Solved my problem! Thank you so much!