# I cant import saved .shapr files

**URL:** https://discourse.shapr3d.com/t/i-cant-import-saved-shapr-files/41314
**Category:** Technical issues and bugs
**Created:** [July 26, 2026, 11:19pm UTC](https://discourse.shapr3d.com/t/i-cant-import-saved-shapr-files/41314 "2026-07-26T23:19:22Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![admin2](https://avatars.discourse-cdn.com/v4/letter/a/4bbf92/32.png) [@admin2](https://discourse.shapr3d.com/u/admin2)
#### Post date: [July 26, 2026, 11:19pm UTC](https://discourse.shapr3d.com/t/i-cant-import-saved-shapr-files/41314/1 "2026-07-26T23:19:22Z")

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I have had my designs saved on my Windows 10 laptop since 2023. I tried opening them today, and the app is unable to open them. It seems a connection to some cloud is not reachable. Please, I need help opening these designs.

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### Author: ![TheBum](https://avatars.discourse-cdn.com/v4/letter/t/eada6e/32.png) [@TheBum](https://discourse.shapr3d.com/u/TheBum)
#### Post date: [July 27, 2026, 4:01am UTC](https://discourse.shapr3d.com/t/i-cant-import-saved-shapr-files/41314/2 "2026-07-27T04:01:03Z")

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I’d suggest opening a support ticket.  
[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)