# I have a problem with logging in to the app

**URL:** <https://discourse.shapr3d.com/t/i-have-a-problem-with-logging-in-to-the-app/4718>\
**Category:** Modeling Questions\
**Created:** [May 19, 2019, 6:29am UTC](https://discourse.shapr3d.com/t/i-have-a-problem-with-logging-in-to-the-app/4718 "2019-05-19T06:29:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Tirapoot](https://avatars.discourse-cdn.com/v4/letter/t/f1d935/32.png) [@Tirapoot](https://discourse.shapr3d.com/u/Tirapoot)\
**Post date:** [May 19, 2019, 6:29am UTC](https://discourse.shapr3d.com/t/i-have-a-problem-with-logging-in-to-the-app/4718/1 "2019-05-19T06:29:12Z")

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Dear friends (developer or any heroes!!)  
I am a student and I have already requested for free usage of pro version. But after updating I cannot sign in anymore so I had to sign up with the same account and password. Then, I found that my pro version was canceled and I cannot open my projects that has been saved before.

How can I get pro version as a student again?  
Now, I try pro version for 14 days to open my saved project. I need to access this project to finish my first degree, please help me.

Thank you.

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [May 19, 2019, 6:43am UTC](https://discourse.shapr3d.com/t/i-have-a-problem-with-logging-in-to-the-app/4718/2 "2019-05-19T06:43:52Z")

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Hello, send us your your email address (userId) at [support@shapr3d.com](mailto:support@shapr3d.com). We will look into the issue and then get back to you as soon as possible. Thank you.

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**Author:** ![Tirapoot](https://avatars.discourse-cdn.com/v4/letter/t/f1d935/32.png) [@Tirapoot](https://discourse.shapr3d.com/u/Tirapoot)\
**Post date:** [May 19, 2019, 1:13pm UTC](https://discourse.shapr3d.com/t/i-have-a-problem-with-logging-in-to-the-app/4718/3 "2019-05-19T13:13:11Z")

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Noted and already sent.

Thank you.