# I have a subscription but my Shapr3D is locked

**URL:** https://discourse.shapr3d.com/t/i-have-a-subscription-but-my-shapr3d-is-locked/13310
**Category:** Modeling Questions
**Created:** [June 14, 2021, 11:45pm UTC](https://discourse.shapr3d.com/t/i-have-a-subscription-but-my-shapr3d-is-locked/13310 "2021-06-14T23:45:14Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Uscochi](https://avatars.discourse-cdn.com/v4/letter/u/f9ae1b/32.png) [@Uscochi](https://discourse.shapr3d.com/u/Uscochi)
#### Post date: [June 14, 2021, 11:45pm UTC](https://discourse.shapr3d.com/t/i-have-a-subscription-but-my-shapr3d-is-locked/13310/1 "2021-06-14T23:45:14Z")

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I thought you were supposed to honour those who had a subscription prior to the change.

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### Author: ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)
#### Post date: [June 15, 2021, 7:01am UTC](https://discourse.shapr3d.com/t/i-have-a-subscription-but-my-shapr3d-is-locked/13310/2 "2021-06-15T07:01:58Z")

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Hi, Can you please log in to your Shapr3D account on the Settings page within Shapr3D? If you are logged in and still have no access, please send us the registered email address to [support@shapr3d.com](mailto:support@shapr3d.com), we are happy to help!