# If you experience lag during use, you can come in and take a look

**URL:** <https://discourse.shapr3d.com/t/if-you-experience-lag-during-use-you-can-come-in-and-take-a-look/35653>\
**Category:** Share your creations\
**Created:** [December 19, 2024, 3:19am UTC](https://discourse.shapr3d.com/t/if-you-experience-lag-during-use-you-can-come-in-and-take-a-look/35653 "2024-12-19T03:19:13Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![gugongmiao](https://avatars.discourse-cdn.com/v4/letter/g/bc8723/32.png) [@gugongmiao](https://discourse.shapr3d.com/u/gugongmiao)\
**Post date:** [December 19, 2024, 3:19am UTC](https://discourse.shapr3d.com/t/if-you-experience-lag-during-use-you-can-come-in-and-take-a-look/35653/1 "2024-12-19T03:19:13Z")

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I believe that many friends have encountered the same problem in the recent versions, that is, the jamming and program crash during operation.  
I use an M2 IPAD. When the design draft has a lot of content, it will jam and crash. Previously, it was solved a little by merging historical records, but it was found that it still could not be solved in the end. The jamming phenomenon still exists. In the past few days, I found that there are many invalid folders in the left project, up to thousands, and the names are all straight lines. They should be left over from the process. After all, I merged historical records in a process to ensure the process of operation.  
But when I want to delete these invalid folders, I can only click to delete them one by one, and I can’t select and delete in batches. When the operation itself is jammed, facing thousands of contents, it is undoubtedly impossible to delete them. It may take several weeks to operate continuously. These folders are the source of jamming. I hope the official can solve this problem in the latest version. Attached is the operation video, invalid folder screenshots and project files.

  
 ![微信图片_20241219103356](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/1/f/1ff246e077749c93e268ed8582456c6987a55c7f.jpeg)

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**Author:** ![gugongmiao](https://avatars.discourse-cdn.com/v4/letter/g/bc8723/32.png) [@gugongmiao](https://discourse.shapr3d.com/u/gugongmiao)\
**Post date:** [December 19, 2024, 3:20am UTC](https://discourse.shapr3d.com/t/if-you-experience-lag-during-use-you-can-come-in-and-take-a-look/35653/2 "2024-12-19T03:20:01Z")

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Designs larger than 30MB cannot be sent…

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**Author:** ![SCALEMODEL](https://avatars.discourse-cdn.com/v4/letter/s/77aa72/32.png) [@SCALEMODEL](https://discourse.shapr3d.com/u/SCALEMODEL)\
**Post date:** [December 19, 2024, 9:16am UTC](https://discourse.shapr3d.com/t/if-you-experience-lag-during-use-you-can-come-in-and-take-a-look/35653/3 "2024-12-19T09:16:30Z")

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First I would export as shapr3d for backup.

You can try to merge all modeling steps in the history panel.

AND OR

Export it to Parasolid so you can import back back just the 3d MODEL.

The steps will delete empty folders and sketches.

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**Author:** ![Lys](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@Lys](https://discourse.shapr3d.com/u/Lys)\
**Post date:** [December 19, 2024, 2:41pm UTC](https://discourse.shapr3d.com/t/if-you-experience-lag-during-use-you-can-come-in-and-take-a-look/35653/4 "2024-12-19T14:41:11Z")

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Hi, Could you please send us the .shapr file on the [support portal](https://support.shapr3d.com/hc/en-us/requests/new)?

We’d like to investigate.

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**Author:** ![gugongmiao](https://avatars.discourse-cdn.com/v4/letter/g/bc8723/32.png) [@gugongmiao](https://discourse.shapr3d.com/u/gugongmiao)\
**Post date:** [December 21, 2024, 8:09am UTC](https://discourse.shapr3d.com/t/if-you-experience-lag-during-use-you-can-come-in-and-take-a-look/35653/5 "2024-12-21T08:09:07Z")

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---- Replied Message ----

> From | [Lys via Shapr3D Community](mailto:notifications@shapr3d.discoursemail.com)[notifications@shapr3d.discoursemail.com](mailto:notifications@shapr3d.discoursemail.com) |
> 
> - | - |  
> Date | 12/19/2024 22:51 |  
> To | [gugongmiao](mailto:gugongmiao@163.com)[gugongmiao@163.com](mailto:gugongmiao@163.com) |  
> Subject | [Shapr3D Community] [Share your creations] If you experience lag during use, you can come in and take a look |

> ![](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/5/6/56ea65db6e0cdee00b4c2e1c87e6f42adf073d0a.png "Lys") | [Lys](https://discourse.shapr3d.com/u/lys) Shapr3D Staff  
> December 19 |
> 
> - | - |

Hi, Could you please send us the .shapr file on the [support portal](https://support.shapr3d.com/hc/en-us/requests/new)?

We’d like to investigate.

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**Author:** ![Lys](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@Lys](https://discourse.shapr3d.com/u/Lys)\
**Post date:** [December 25, 2024, 10:42am UTC](https://discourse.shapr3d.com/t/if-you-experience-lag-during-use-you-can-come-in-and-take-a-look/35653/6 "2024-12-25T10:42:38Z")

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Just a quick reminder—we’re still waiting for you to share the .shapr file so we can take a closer look and help resolve the issue.