# Import problems
**URL:** https://discourse.shapr3d.com/t/import-problems/2736
**Category:** Modeling Questions
**Created:** [August 9, 2018, 5:43pm UTC](https://discourse.shapr3d.com/t/import-problems/2736 "2018-08-09T17:43:27Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Hector](https://discourse.shapr3d.com/u/Hector)
#### Post date: [August 9, 2018, 5:43pm UTC](https://discourse.shapr3d.com/t/import-problems/2736/1 "2018-08-09T17:43:27Z")
Hello.
I’ve been working on two job in two different files. Then I wanted to import one of the files into the other file. I use the import option (that I used in the past) and when it was finishing the import process the app closes. Then every time I try to open any of the two files it dose not finish the process and close the app. Any idea on how can I recover this files? Other files open normally.
Hector.
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [August 9, 2018, 5:44pm UTC](https://discourse.shapr3d.com/t/import-problems/2736/2 "2018-08-09T17:44:43Z")
If restarting your iPad does not help, please send the file to [support@shapr3d.com](mailto:support@shapr3d.com) and we will fix it ASAP.
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### Author:  [@Hector](https://discourse.shapr3d.com/u/Hector)
#### Post date: [August 9, 2018, 5:45pm UTC](https://discourse.shapr3d.com/t/import-problems/2736/3 "2018-08-09T17:45:56Z")
I already restart the iPad and did not change. I’ll send the file.
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### Author:  [@Hector](https://discourse.shapr3d.com/u/Hector)
#### Post date: [August 9, 2018, 5:47pm UTC](https://discourse.shapr3d.com/t/import-problems/2736/4 "2018-08-09T17:47:58Z")
I can’t upload because the forum says “new users can’t upload files” Can I send it by wetrasnsfer?
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [August 9, 2018, 5:48pm UTC](https://discourse.shapr3d.com/t/import-problems/2736/5 "2018-08-09T17:48:19Z")
Please send it by email to [support@shapr3d.com](mailto:support@shapr3d.com)
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### Author:  [@Hector](https://discourse.shapr3d.com/u/Hector)
#### Post date: [August 9, 2018, 5:50pm UTC](https://discourse.shapr3d.com/t/import-problems/2736/6 "2018-08-09T17:50:48Z")
Sent by wetransfer to your mail. Thanks. I’ll try to send the other file affected by this one.
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### Author:  [@Hector](https://discourse.shapr3d.com/u/Hector)
#### Post date: [August 9, 2018, 5:53pm UTC](https://discourse.shapr3d.com/t/import-problems/2736/7 "2018-08-09T17:53:34Z")
The file where I imported, I did not export it anywhere, so I can’t export it without open it first. Any idea how I can get this file to send it to you?
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [August 9, 2018, 5:54pm UTC](https://discourse.shapr3d.com/t/import-problems/2736/8 "2018-08-09T17:54:15Z")
You can access the file system over iTunes if you connect the iPad to a computer.
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### Author:  [@Hector](https://discourse.shapr3d.com/u/Hector)
#### Post date: [August 9, 2018, 6:06pm UTC](https://discourse.shapr3d.com/t/import-problems/2736/9 "2018-08-09T18:06:44Z")
Sent the second file.