# Imported step file invisible

**URL:** <https://discourse.shapr3d.com/t/imported-step-file-invisible/15777>\
**Category:** Modeling Questions\
**Created:** [November 10, 2021, 7:25pm UTC](https://discourse.shapr3d.com/t/imported-step-file-invisible/15777 "2021-11-10T19:25:19Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Jeremiahburt](https://avatars.discourse-cdn.com/v4/letter/j/a8b319/32.png) [@Jeremiahburt](https://discourse.shapr3d.com/u/Jeremiahburt)\
**Post date:** [November 10, 2021, 7:25pm UTC](https://discourse.shapr3d.com/t/imported-step-file-invisible/15777/1 "2021-11-10T19:25:19Z")

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Hi folks. I am having a difficult time importing some step files for editing. One particular file I import to Shapr3D on my iPad Pro is completely invisible. I thought, at first, it was needing to be scaled up, but that doesn’t work. It shows the body as visible in the workflow area, but there is nothing to see, edit, or modify. To ensure the step file wasn’t corrupted, I opened it in A360 without issue. Since I am not getting an error when I import, there doesn’t appear top be anything wrong with it…so I am kind of stuck.

Any advice?

Edit: I would upload the step file in question so folks can look at it if they want, but as a new user I am unable to.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [November 11, 2021, 7:00am UTC](https://discourse.shapr3d.com/t/imported-step-file-invisible/15777/2 "2021-11-11T07:00:23Z")

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Hi! Could you please check in the [items list](https://support.shapr3d.com/hc/en-us/articles/360020101393-How-is-my-design-space-organized-) if the file is successfully imported? It can happen that it is placed far away from the origin of the coordinate system.  
In the meantime your user name has been upgraded, you should be able to upload the file 🙂

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**Author:** ![Jeremiahburt](https://avatars.discourse-cdn.com/v4/letter/j/a8b319/32.png) [@Jeremiahburt](https://discourse.shapr3d.com/u/Jeremiahburt)\
**Post date:** [November 11, 2021, 3:36pm UTC](https://discourse.shapr3d.com/t/imported-step-file-invisible/15777/3 "2021-11-11T15:36:31Z")

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I don’t see any error with the import. I look in the items list and don’t see anything off.

Thanks for the account upgrade! Here is the file in question:

[Part\_Cooling\_Duct\_-\_High\_flow (1).step](https://discourse.shapr3d.com/uploads/short-url/cAv7j1wYFQzaMutJfHT1d6EOyrz.step) (192.3 KB)

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [November 11, 2021, 3:46pm UTC](https://discourse.shapr3d.com/t/imported-step-file-invisible/15777/4 "2021-11-11T15:46:08Z")

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Hmm, I can confirm that it imports as an invisible file. We will investigate it!

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**Author:** ![Jeremiahburt](https://avatars.discourse-cdn.com/v4/letter/j/a8b319/32.png) [@Jeremiahburt](https://discourse.shapr3d.com/u/Jeremiahburt)\
**Post date:** [November 11, 2021, 5:20pm UTC](https://discourse.shapr3d.com/t/imported-step-file-invisible/15777/5 "2021-11-11T17:20:47Z")

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I appreciate it!

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**Author:** ![NathanD](https://avatars.discourse-cdn.com/v4/letter/n/dec6dc/32.png) [@NathanD](https://discourse.shapr3d.com/u/NathanD)\
**Post date:** [November 11, 2021, 7:00pm UTC](https://discourse.shapr3d.com/t/imported-step-file-invisible/15777/6 "2021-11-11T19:00:09Z")

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Interestingly, I selected the body from the items list and tried to move it, and the app crashed.

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**Author:** ![Jeremiahburt](https://avatars.discourse-cdn.com/v4/letter/j/a8b319/32.png) [@Jeremiahburt](https://discourse.shapr3d.com/u/Jeremiahburt)\
**Post date:** [November 11, 2021, 9:14pm UTC](https://discourse.shapr3d.com/t/imported-step-file-invisible/15777/8 "2021-11-11T21:14:21Z")

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Hence you see my confusion.

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [November 12, 2021, 7:01am UTC](https://discourse.shapr3d.com/t/imported-step-file-invisible/15777/9 "2021-11-12T07:01:30Z")

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We are investigating the issue, both the invisible body, and the crash that happens with it, thanks for reporting!

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**Author:** ![Jeremiahburt](https://avatars.discourse-cdn.com/v4/letter/j/a8b319/32.png) [@Jeremiahburt](https://discourse.shapr3d.com/u/Jeremiahburt)\
**Post date:** [November 12, 2021, 3:11pm UTC](https://discourse.shapr3d.com/t/imported-step-file-invisible/15777/10 "2021-11-12T15:11:48Z")

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Thank you!