# Importing a step file exported with acad the sharpr3d turns off

**URL:** <https://discourse.shapr3d.com/t/importing-a-step-file-exported-with-acad-the-sharpr3d-turns-off/29446>\
**Category:** Modeling Questions\
**Created:** [December 20, 2023, 12:47pm UTC](https://discourse.shapr3d.com/t/importing-a-step-file-exported-with-acad-the-sharpr3d-turns-off/29446 "2023-12-20T12:47:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jlalamar](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@jlalamar](https://discourse.shapr3d.com/u/jlalamar)\
**Post date:** [December 20, 2023, 12:47pm UTC](https://discourse.shapr3d.com/t/importing-a-step-file-exported-with-acad-the-sharpr3d-turns-off/29446/1 "2023-12-20T12:47:57Z")

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I’m trying to export files drawn in ACAD to Sharpr3D and be able to add texture. When I try, the program closes on both the PC and the iPad.  
Can you give me a solution to know how to achieve it?  
Thanks

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [December 20, 2023, 12:49pm UTC](https://discourse.shapr3d.com/t/importing-a-step-file-exported-with-acad-the-sharpr3d-turns-off/29446/2 "2023-12-20T12:49:54Z")

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Hello,

Please upload the file here or open a support ticket using the link below. Apart from the file, share the following:

- The version of Shapr3D you are using
- The detailed hardware and software specs of the devices

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

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**Author:** ![jlalamar](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@jlalamar](https://discourse.shapr3d.com/u/jlalamar)\
**Post date:** [December 20, 2023, 1:31pm UTC](https://discourse.shapr3d.com/t/importing-a-step-file-exported-with-acad-the-sharpr3d-turns-off/29446/3 "2023-12-20T13:31:56Z")

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Hi Peter, find attached our files.

Sharpr3d 5.521.6217.0 #30c67d09

 ![](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/4/1/41a2797841b25527e028ca1f378323944fda7e79.png)

Best regards

Jose

[3D.igs](https://discourse.shapr3d.com/uploads/short-url/fMDprP8VqfvlDuvuZYfOyT46Gut.igs) (136 KB)

[3D.iges](https://discourse.shapr3d.com/uploads/short-url/gOSRTrTHcqNL6bgHuNtYu6WN1oZ.iges) (882 KB)

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**Author:** ![Daniel\_Horvath](https://avatars.discourse-cdn.com/v4/letter/d/977dab/32.png) [@Daniel\_Horvath](https://discourse.shapr3d.com/u/Daniel_Horvath)\
**Post date:** [December 20, 2023, 1:48pm UTC](https://discourse.shapr3d.com/t/importing-a-step-file-exported-with-acad-the-sharpr3d-turns-off/29446/4 "2023-12-20T13:48:10Z")

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Thank you @jlalamar! We were able to reproduce the issue, it’ll be investigated soon.