# Importing photos issue

**URL:** <https://discourse.shapr3d.com/t/importing-photos-issue/2724>\
**Category:** Modeling Questions\
**Created:** [August 7, 2018, 1:54pm UTC](https://discourse.shapr3d.com/t/importing-photos-issue/2724 "2018-08-07T13:54:00Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Hector](https://avatars.discourse-cdn.com/v4/letter/h/43a26b/32.png) [@Hector](https://discourse.shapr3d.com/u/Hector)\
**Post date:** [August 7, 2018, 1:54pm UTC](https://discourse.shapr3d.com/t/importing-photos-issue/2724/1 "2018-08-07T13:54:00Z")

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Hello.

I’m having trouble importing photos. When I import some photos they look good, but sometime photos looks dark, greenish and a little transparent. Dose anybody know how to solve this issue?

Thanks fort your help.

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**Author:** ![peti\_shapr3d](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/peti_shapr3d/32/1583_2.png) [@peti\_shapr3d](https://discourse.shapr3d.com/u/peti_shapr3d)\
**Post date:** [August 7, 2018, 1:56pm UTC](https://discourse.shapr3d.com/t/importing-photos-issue/2724/2 "2018-08-07T13:56:59Z")

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Hi,

could you please send us a screenshot how exactly they look like?

Thanks, Peter

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**Author:** ![Hector](https://avatars.discourse-cdn.com/v4/letter/h/43a26b/32.png) [@Hector](https://discourse.shapr3d.com/u/Hector)\
**Post date:** [August 7, 2018, 2:09pm UTC](https://discourse.shapr3d.com/t/importing-photos-issue/2724/3 "2018-08-07T14:09:52Z")

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Thanks Peter for your fast response. This should look as walnut wood.

![IMG_0638](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex002/uploads/shapr3d/original/2X/f/f333a0fffde54ae4d0f83863a19741bad0c7ab31.png)

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**Author:** ![Gypsydoguk](https://avatars.discourse-cdn.com/v4/letter/g/96bed5/32.png) [@Gypsydoguk](https://discourse.shapr3d.com/u/Gypsydoguk)\
**Post date:** [August 10, 2018, 6:23am UTC](https://discourse.shapr3d.com/t/importing-photos-issue/2724/4 "2018-08-10T06:23:57Z")

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Hector,

I had the same issue when importing multiple photos

The answer given was that there is a memory constraint related to the number of pixels

So, have a go at importing lower resolution images and see how that goes

The Shapr team weren’t able to specify the maximum pixel count per design so it will be a case of trial and error.

Kevin

PS see my Forum note - Distorted Imported Images ?

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<div class="post-metadata">

**Author:** ![peti\_shapr3d](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/peti_shapr3d/32/1583_2.png) [@peti\_shapr3d](https://discourse.shapr3d.com/u/peti_shapr3d)\
**Post date:** [August 10, 2018, 10:41am UTC](https://discourse.shapr3d.com/t/importing-photos-issue/2724/5 "2018-08-10T10:41:08Z")

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Yes same issue, thanks Kevin.

We will try to look into this issue in the near future. Can’t promise any results, but would like at least to come up a more precise recommendation regarding images.

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**Author:** ![Hector](https://avatars.discourse-cdn.com/v4/letter/h/43a26b/32.png) [@Hector](https://discourse.shapr3d.com/u/Hector)\
**Post date:** [August 10, 2018, 1:03pm UTC](https://discourse.shapr3d.com/t/importing-photos-issue/2724/6 "2018-08-10T13:03:38Z")

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Thanks for the suggestion. I think that’s probably the reason, memory issue. I used a lot of pictures to simulate textures to see how it will look the final product, and the panels are big. Also noticed that sometime worked and sometimes not and sometimes a photo was ok and after importing another the one that was good turned bad. I think is the ability to handle big amount of photos. I love the app and I use a lot, but it will be nice if in the color tool Shapr3D can add textures or materials. Also a writing tool to label peaces.

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<div class="post-metadata">

**Author:** ![peti\_shapr3d](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/peti_shapr3d/32/1583_2.png) [@peti\_shapr3d](https://discourse.shapr3d.com/u/peti_shapr3d)\
**Post date:** [October 31, 2018, 2:26pm UTC](https://discourse.shapr3d.com/t/importing-photos-issue/2724/7 "2018-10-31T14:26:45Z")

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Jut to let you know we were able to significantly increase the max image count, should be 3-4x of the original limit. It’s already out in 3.5.2