# Importing problem

**URL:** <https://discourse.shapr3d.com/t/importing-problem/4030>\
**Category:** Modeling Questions\
**Created:** [February 10, 2019, 1:36am UTC](https://discourse.shapr3d.com/t/importing-problem/4030 "2019-02-10T01:36:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Fabiana](https://avatars.discourse-cdn.com/v4/letter/f/e9a140/32.png) [@Fabiana](https://discourse.shapr3d.com/u/Fabiana)\
**Post date:** [February 10, 2019, 1:36am UTC](https://discourse.shapr3d.com/t/importing-problem/4030/1 "2019-02-10T01:36:35Z")

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I’m having problem when importing a .iges file from dropbox. It never finish loading.

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**Author:** ![Tamas\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tamas_shapr3d/32/41_2.png) [@Tamas\_Shapr3D](https://discourse.shapr3d.com/u/Tamas_Shapr3D)\
**Post date:** [February 11, 2019, 12:08pm UTC](https://discourse.shapr3d.com/t/importing-problem/4030/2 "2019-02-11T12:08:18Z")

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Can you send the iges file to us at [support@shapr3d.com](mailto:support@shapr3d.com)? we’ll take a look at it