# Inability to import sketch or model
**URL:** https://discourse.shapr3d.com/t/inability-to-import-sketch-or-model/6104
**Category:** Modeling Questions
**Created:** [November 26, 2019, 4:52pm UTC](https://discourse.shapr3d.com/t/inability-to-import-sketch-or-model/6104 "2019-11-26T16:52:03Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Lera](https://discourse.shapr3d.com/u/Lera)
#### Post date: [November 26, 2019, 4:52pm UTC](https://discourse.shapr3d.com/t/inability-to-import-sketch-or-model/6104/1 "2019-11-26T16:52:03Z")
I have bought Ipad recently and have a problem with importation. When i want to share, there are no any apps, then program stop to work at all. The sharing menu differ from represented in the tutorial.
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### Author:  [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)
#### Post date: [November 26, 2019, 5:00pm UTC](https://discourse.shapr3d.com/t/inability-to-import-sketch-or-model/6104/2 "2019-11-26T17:00:28Z")
Hi Lera, to help us better understand the issue please can you share a screenshot of what you see when you try importing the file. Thanks for your patience.
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### Author:  [@Lera](https://discourse.shapr3d.com/u/Lera)
#### Post date: [November 26, 2019, 6:07pm UTC](https://discourse.shapr3d.com/t/inability-to-import-sketch-or-model/6104/3 "2019-11-26T18:07:02Z")
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### Author:  [@DanielR](https://discourse.shapr3d.com/u/DanielR)
#### Post date: [November 26, 2019, 6:10pm UTC](https://discourse.shapr3d.com/t/inability-to-import-sketch-or-model/6104/4 "2019-11-26T18:10:05Z")
Thanks for sending this over - this issue surfaced in the recent days. We are investigating the issue currently, but we haven’t been able to reproduce the bug yet.
Any background on your setup (iPadOS version, Device type) would be a help to get to the bottom of this.
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### Author:  [@Lera](https://discourse.shapr3d.com/u/Lera)
#### Post date: [November 26, 2019, 6:29pm UTC](https://discourse.shapr3d.com/t/inability-to-import-sketch-or-model/6104/5 "2019-11-26T18:29:58Z")
Thanks for your answering
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### Author:  [@Lera](https://discourse.shapr3d.com/u/Lera)
#### Post date: [November 26, 2019, 7:19pm UTC](https://discourse.shapr3d.com/t/inability-to-import-sketch-or-model/6104/6 "2019-11-26T19:19:57Z")
what do you mean about background on setup?
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### Author:  [@DanielR](https://discourse.shapr3d.com/u/DanielR)
#### Post date: [November 26, 2019, 7:22pm UTC](https://discourse.shapr3d.com/t/inability-to-import-sketch-or-model/6104/7 "2019-11-26T19:22:09Z")
App version, iPadOS version, Device type - anything that might be useful - also, your .shapr file might be useful as well, please send it to [support@shapr3d.com](mailto:support@shapr3d.com) or [daniel@shapr3d.com](mailto:daniel@shapr3d.com)
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### Author:  [@Lera](https://discourse.shapr3d.com/u/Lera)
#### Post date: [November 27, 2019, 6:39am UTC](https://discourse.shapr3d.com/t/inability-to-import-sketch-or-model/6104/8 "2019-11-27T06:39:38Z")
Did you see what i’ve sent?
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### Author:  [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)
#### Post date: [November 27, 2019, 9:18am UTC](https://discourse.shapr3d.com/t/inability-to-import-sketch-or-model/6104/9 "2019-11-27T09:18:14Z")
Thanks, we’ve received it. We appreciate your patience while we further investigate this issue