# Incompatible design issue

**URL:** <https://discourse.shapr3d.com/t/incompatible-design-issue/24019>\
**Category:** Modeling Questions\
**Created:** [February 9, 2023, 12:40am UTC](https://discourse.shapr3d.com/t/incompatible-design-issue/24019 "2023-02-09T00:40:51Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Zecnarf](https://avatars.discourse-cdn.com/v4/letter/z/eb9ed0/32.png) [@Zecnarf](https://discourse.shapr3d.com/u/Zecnarf)\
**Post date:** [February 9, 2023, 12:40am UTC](https://discourse.shapr3d.com/t/incompatible-design-issue/24019/1 "2023-02-09T00:40:51Z")

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Everything is going haywire, it says im on the wrong version, but I can’t find a newer version than 5.301, also every time i go for support it brings me to the internet asking me to pay, or it ask to verify my email, and i do, and it shuts down my connection.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/1/b/1b1cc6610bc6184849bf577ea009808444492e3a.jpeg)

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/2/b/2b20d7dc2fb61877dbeebd50fd84d37d8b2db6ee.jpeg)

When i click on ok it sends me to the App Store then it sends me back to shaper then i click ok then it sends me to the App Store, same with support, it puts me into a dead end circle

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**Author:** ![Stephen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/stephen/32/16350_2.png) [@Stephen](https://discourse.shapr3d.com/u/Stephen)\
**Post date:** [February 9, 2023, 3:56am UTC](https://discourse.shapr3d.com/t/incompatible-design-issue/24019/2 "2023-02-09T03:56:31Z")

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Someone else posted about also having that issue. The support team will be able to take care of this once they see your posts.

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<div class="post-metadata">

**Author:** ![Zecnarf](https://avatars.discourse-cdn.com/v4/letter/z/eb9ed0/32.png) [@Zecnarf](https://discourse.shapr3d.com/u/Zecnarf)\
**Post date:** [February 9, 2023, 4:09am UTC](https://discourse.shapr3d.com/t/incompatible-design-issue/24019/3 "2023-02-09T04:09:56Z")

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Yep, the support offered is 1st rate

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**Author:** ![Stephen](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/stephen/32/16350_2.png) [@Stephen](https://discourse.shapr3d.com/u/Stephen)\
**Post date:** [February 9, 2023, 4:12am UTC](https://discourse.shapr3d.com/t/incompatible-design-issue/24019/4 "2023-02-09T04:12:30Z")

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I just realized it was you made the other post as well.

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**Author:** ![Zecnarf](https://avatars.discourse-cdn.com/v4/letter/z/eb9ed0/32.png) [@Zecnarf](https://discourse.shapr3d.com/u/Zecnarf)\
**Post date:** [February 9, 2023, 5:22am UTC](https://discourse.shapr3d.com/t/incompatible-design-issue/24019/5 "2023-02-09T05:22:07Z")

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Test flight was my problem

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**Author:** ![IckyChen1818](https://avatars.discourse-cdn.com/v4/letter/i/a5b964/32.png) [@IckyChen1818](https://discourse.shapr3d.com/u/IckyChen1818)\
**Post date:** [May 14, 2023, 3:16am UTC](https://discourse.shapr3d.com/t/incompatible-design-issue/24019/6 "2023-05-14T03:16:29Z")

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Hello,

I have the same issue today.  
Is there an illustration or where to find the it about how to solve this issue?

Thanks

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [May 15, 2023, 8:29am UTC](https://discourse.shapr3d.com/t/incompatible-design-issue/24019/7 "2023-05-15T08:29:38Z")

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Hi,

It depends on the platform. On iPad and Mac, go to App store, search for Shapr3D, and update the app (you can also reach it directly by clicking on the link in the app).

On Microsoft store, it is a little bit more complicated, here is an article about how to do it:

> **[Update Shapr3D](https://support.shapr3d.com/hc/en-us/articles/6516567675804#tab-win)**
>
> Ensure that you have all the latest features available by keeping your Shapr3D software version up-to-date. Follow the guide below to learn how.
> 
> Windows iPadOS macOS
> 
> 
> From the installer
> To update...

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<div class="post-metadata">

**Author:** ![IckyChen1818](https://avatars.discourse-cdn.com/v4/letter/i/a5b964/32.png) [@IckyChen1818](https://discourse.shapr3d.com/u/IckyChen1818)\
**Post date:** [May 16, 2023, 12:50am UTC](https://discourse.shapr3d.com/t/incompatible-design-issue/24019/8 "2023-05-16T00:50:25Z")

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Hi,

According to your method, this problem has been solved and I can continue my design.

Thanks a lot.