# Incompatible project(s) reported on Shapr3D (Windows 11 Pro)

**URL:** <https://discourse.shapr3d.com/t/incompatible-project-s-reported-on-shapr3d-windows-11-pro/36460>\
**Category:** Modeling Questions\
**Created:** [February 10, 2025, 10:26am UTC](https://discourse.shapr3d.com/t/incompatible-project-s-reported-on-shapr3d-windows-11-pro/36460 "2025-02-10T10:26:53Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Aptilla](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/aptilla/32/11106_2.png) [@Aptilla](https://discourse.shapr3d.com/u/Aptilla)\
**Post date:** [February 10, 2025, 10:26am UTC](https://discourse.shapr3d.com/t/incompatible-project-s-reported-on-shapr3d-windows-11-pro/36460/1 "2025-02-10T10:26:53Z")

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For product and systems design I use the combination of _PTC Creo Elements Direct_ (Windows 11 Pro) and _Shapr3D_ (both Windows 11 Pro 24H2 and Apple OS Sonoma 14.7.3).

Shapr3D version  
5.790.0 (8143) on Apple Mac Mini M1 2020 and OS Sonoma  
5.771.0 (8028) on ASUS NUC 14 Pro+ and Windows 11 Pro

On Februari 6, 2025 Shapr3D reported incompatible project(s) on the Windows version (see screen shot). On both OS systems Shapr3D has the latest version.

How can these issues be resolved.

 ![250208 Shapr3D Version issue](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/6/2/62eb1f9f37e1e68d52af6b60bb41a049bd97c260.png)

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**Author:** ![SCALEMODEL](https://avatars.discourse-cdn.com/v4/letter/s/77aa72/32.png) [@SCALEMODEL](https://discourse.shapr3d.com/u/SCALEMODEL)\
**Post date:** [February 11, 2025, 4:51am UTC](https://discourse.shapr3d.com/t/incompatible-project-s-reported-on-shapr3d-windows-11-pro/36460/2 "2025-02-11T04:51:15Z")

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Windows has matching versions.

If your Mac is on 5.79 and your windows machine has 5.771 see if you can update.

My Windows computer is on 5.79 now.

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**Author:** ![Mbock](https://avatars.discourse-cdn.com/v4/letter/m/fbc32d/32.png) [@Mbock](https://discourse.shapr3d.com/u/Mbock)\
**Post date:** [February 11, 2025, 9:50am UTC](https://discourse.shapr3d.com/t/incompatible-project-s-reported-on-shapr3d-windows-11-pro/36460/3 "2025-02-11T09:50:50Z")

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Hi,

the same here:  
Incompatibility between Win 5.771.0 and iPadOS 5.790  
I cant open my models made on iPad on Windows.

regards

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**Author:** ![Aptilla](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/aptilla/32/11106_2.png) [@Aptilla](https://discourse.shapr3d.com/u/Aptilla)\
**Post date:** [February 11, 2025, 11:55am UTC](https://discourse.shapr3d.com/t/incompatible-project-s-reported-on-shapr3d-windows-11-pro/36460/4 "2025-02-11T11:55:14Z")

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I checked the Shapr3D version on Windows 11 Pro. There seems to be no way to upgrade to version 5.790.0 - see screen shots.

 ![250211 Shapr3D update status](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/c/4/c41234da3ee802566bb80c2784e900c8544cada2.png)

 ![250211 Shapr3D settings version](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/f/2/f22271ad2f66f11b8fd82b348ea8befe0b0b043e.png)

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**Author:** ![Mbock](https://avatars.discourse-cdn.com/v4/letter/m/fbc32d/32.png) [@Mbock](https://discourse.shapr3d.com/u/Mbock)\
**Post date:** [February 11, 2025, 12:12pm UTC](https://discourse.shapr3d.com/t/incompatible-project-s-reported-on-shapr3d-windows-11-pro/36460/5 "2025-02-11T12:12:07Z")

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there is no newer version available at the microsoft app store

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**Author:** ![Lys](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@Lys](https://discourse.shapr3d.com/u/Lys)\
**Post date:** [February 11, 2025, 12:23pm UTC](https://discourse.shapr3d.com/t/incompatible-project-s-reported-on-shapr3d-windows-11-pro/36460/6 "2025-02-11T12:23:17Z")

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“Incompatible project” usually shows up when one of your devices is running an older version of Shapr3D. Please kindly ensure all devices are running on the same app version.

For info on how to update, please see: [https://support.shapr3d.com/hc/en-us/articles/6516567675804-Update-Shapr3D](https://support.shapr3d.com/hc/en-us/articles/6516567675804-Update-Shapr3D)

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**Author:** ![arroniow](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/arroniow/32/30268_2.png) [@arroniow](https://discourse.shapr3d.com/u/arroniow)\
**Post date:** [February 11, 2025, 12:30pm UTC](https://discourse.shapr3d.com/t/incompatible-project-s-reported-on-shapr3d-windows-11-pro/36460/7 "2025-02-11T12:30:59Z")

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Hi  
Just go to the website windows download page and click to download.  
As soon as the installer is run, it automatically updates the App to 5.790  
I did that about 10mins after the update was posted on the forum, because I could not instigate a manual update of the software.

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<div class="post-metadata">

**Author:** ![Aptilla](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/aptilla/32/11106_2.png) [@Aptilla](https://discourse.shapr3d.com/u/Aptilla)\
**Post date:** [February 11, 2025, 3:58pm UTC](https://discourse.shapr3d.com/t/incompatible-project-s-reported-on-shapr3d-windows-11-pro/36460/8 "2025-02-11T15:58:23Z")

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This morning the Shapr3D download page showed following version 5.790.0.8143 from the Download for Windows knob.

 ![250211 Shapr3D_03 Download tab](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/7/7/77d678cd332682de51b20ca1d49e708344ab73ff.png)

In the Windows Store and on my PC the version was 5.771.0.8028 - a mismatch.

This afternoon (NL 16:30 hr) the Apple Shapr3D App advised downloading the latest version: 5.7910.0.8191 which I successfulli installed and started.

Next I switched to my Windows 11 Pro PC and removed the 5.771.0.8028 install.  
After installing the 5.790.0.8143 version from the Shapr3D website and starting the app I was advised to update Shapr3D to the 5.7910.0.8191 version. This process completed successfully.

 ![250211 Shapr3D_04 Download webpage](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/c/e/ce4f67e42a56afa2c2aae4e962d6cffe40c52e6c.png)

Both Shapr3D installs on Apple Mac Mini and Windows PC are now in sync.  
_Issue resolved!_