# Incompatible version

**URL:** <https://discourse.shapr3d.com/t/incompatible-version/25892>\
**Category:** Modeling Questions\
**Created:** [May 18, 2023, 12:56pm UTC](https://discourse.shapr3d.com/t/incompatible-version/25892 "2023-05-18T12:56:40Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![danno11](https://avatars.discourse-cdn.com/v4/letter/d/b19c9b/32.png) [@danno11](https://discourse.shapr3d.com/u/danno11)\
**Post date:** [May 18, 2023, 12:56pm UTC](https://discourse.shapr3d.com/t/incompatible-version/25892/1 "2023-05-18T12:56:40Z")

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What is the latest version of Shapr3D supposed to be, having issues with incompatible version from ipad to Windows again my ipad version is Version 5.380.0 (5181) Windows version is 5371.5151.0

Thank you

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [May 18, 2023, 1:00pm UTC](https://discourse.shapr3d.com/t/incompatible-version/25892/2 "2023-05-18T13:00:45Z")

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Hi,

Did you update the iPad app from Testflight? For Gamma testers, 5.380 is the latest version.

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**Author:** ![danno11](https://avatars.discourse-cdn.com/v4/letter/d/b19c9b/32.png) [@danno11](https://discourse.shapr3d.com/u/danno11)\
**Post date:** [May 18, 2023, 1:06pm UTC](https://discourse.shapr3d.com/t/incompatible-version/25892/3 "2023-05-18T13:06:42Z")

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yes, but the Microsoft store show as no new update

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**Author:** ![Marci](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/marci/32/14102_2.png) [@Marci](https://discourse.shapr3d.com/u/Marci)\
**Post date:** [May 18, 2023, 1:26pm UTC](https://discourse.shapr3d.com/t/incompatible-version/25892/4 "2023-05-18T13:26:17Z")

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Hey there danno, I’m Marton, the QA lead at Shapr3D. Please write an email to me to [marton.bognar@shapr3d.com](mailto:marton.bognar@shapr3d.com) and I’ll personally handle your case. Thank you!

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**Author:** ![danno11](https://avatars.discourse-cdn.com/v4/letter/d/b19c9b/32.png) [@danno11](https://discourse.shapr3d.com/u/danno11)\
**Post date:** [May 18, 2023, 8:37pm UTC](https://discourse.shapr3d.com/t/incompatible-version/25892/5 "2023-05-18T20:37:05Z")

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Marci have you had any progress on the incompatible version issue I am having, I did send you a email about this this morning.

Thank you

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**Author:** ![McD](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mcd/32/15504_2.png) [@McD](https://discourse.shapr3d.com/u/McD)\
**Post date:** [May 18, 2023, 8:54pm UTC](https://discourse.shapr3d.com/t/incompatible-version/25892/6 "2023-05-18T20:54:45Z")

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Shapr3D team are in Europe. Perhaps time difference.

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**Author:** ![danno11](https://avatars.discourse-cdn.com/v4/letter/d/b19c9b/32.png) [@danno11](https://discourse.shapr3d.com/u/danno11)\
**Post date:** [May 22, 2023, 4:25pm UTC](https://discourse.shapr3d.com/t/incompatible-version/25892/7 "2023-05-22T16:25:22Z")

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Marton did you get my latest email:

So I uninstalled the TestFlight and reinstalled Shapr3D from the App Store which is version 5370.0.5136 but my windows version is at 5380.5186.0 and now some of my designs synced to my iPad are telling me “incompatible design” because they were last updated on my windows. What can be done to fix this issue now. Please advise

Thank you

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**Author:** ![Marci](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/marci/32/14102_2.png) [@Marci](https://discourse.shapr3d.com/u/Marci)\
**Post date:** [May 23, 2023, 7:21am UTC](https://discourse.shapr3d.com/t/incompatible-version/25892/8 "2023-05-23T07:21:44Z")

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Yes, I did, and sent you the instructions. Your problem should be solved for good now. 🙂

Have a nice day,  
Marton

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**Author:** ![danno11](https://avatars.discourse-cdn.com/v4/letter/d/b19c9b/32.png) [@danno11](https://discourse.shapr3d.com/u/danno11)\
**Post date:** [May 23, 2023, 12:06pm UTC](https://discourse.shapr3d.com/t/incompatible-version/25892/9 "2023-05-23T12:06:43Z")

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Yes the incompatibility issue seems to be fixed now thank you for your help.

Thank you

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**Author:** ![alberto](https://avatars.discourse-cdn.com/v4/letter/a/ea5d25/32.png) [@alberto](https://discourse.shapr3d.com/u/alberto)\
**Post date:** [May 24, 2024, 2:45pm UTC](https://discourse.shapr3d.com/t/incompatible-version/25892/10 "2024-05-24T14:45:33Z")

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I have the same problem.

What is the latest version of Shapr3D supposed to be, having issues with incompatible version from ipad to Windows again my ipad version is Version 5.603.0 (6875) Windows version is 5.620.6941.0

Thank you

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 24, 2024, 2:45pm UTC](https://discourse.shapr3d.com/t/incompatible-version/25892/11 "2024-05-24T14:45:58Z")

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Versions are the same across platforms. You’ll need to update your iPad app in the App Store.