# Installation fails

**URL:** <https://discourse.shapr3d.com/t/installation-fails/25052>\
**Category:** Modeling Questions\
**Created:** [March 30, 2023, 2:39pm UTC](https://discourse.shapr3d.com/t/installation-fails/25052 "2023-03-30T14:39:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![scarr](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@scarr](https://discourse.shapr3d.com/u/scarr)\
**Post date:** [March 30, 2023, 2:39pm UTC](https://discourse.shapr3d.com/t/installation-fails/25052/1 "2023-03-30T14:39:50Z")

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When I try to install (see pictures) I get an error box and the installation stops.

![Capture2](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/2/9/290f85211386034bcf758d7252fbfc25b703be5e.jpeg)

 ![Capture](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/b/0/b0f48eb79d0e45e54ed291ebfd065cb98d72a457.jpeg)

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [March 30, 2023, 2:45pm UTC](https://discourse.shapr3d.com/t/installation-fails/25052/2 "2023-03-30T14:45:03Z")

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Hi,

Please search for Windows updates, install them if there are some available, and give installing Shapr3D a try. If it still not works, please contact us in a support ticket using the link below and let us know the detailed hardware and OS specs of the machine you are using.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

Thanks,