# Installed app, cannot log in to account to use app

**URL:** <https://discourse.shapr3d.com/t/installed-app-cannot-log-in-to-account-to-use-app/40764>\
**Category:** Modeling Questions\
**Created:** [May 5, 2026, 4:37pm UTC](https://discourse.shapr3d.com/t/installed-app-cannot-log-in-to-account-to-use-app/40764 "2026-05-05T16:37:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mike1158](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@mike1158](https://discourse.shapr3d.com/u/mike1158)\
**Post date:** [May 5, 2026, 4:37pm UTC](https://discourse.shapr3d.com/t/installed-app-cannot-log-in-to-account-to-use-app/40764/1 "2026-05-05T16:37:34Z")

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Vey simply put in the title. I have confirmed the account and logged in via the browser but nothing happens in the app. Thanks folks, stay well out there.

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**Author:** ![mike1158](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@mike1158](https://discourse.shapr3d.com/u/mike1158)\
**Post date:** [May 5, 2026, 4:38pm UTC](https://discourse.shapr3d.com/t/installed-app-cannot-log-in-to-account-to-use-app/40764/2 "2026-05-05T16:38:15Z")

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Windows 11 up to date with all drivers updated.