# iPad files corrupting / crashing while opening

**URL:** <https://discourse.shapr3d.com/t/ipad-files-corrupting-crashing-while-opening/32325>\
**Category:** Modeling Questions\
**Created:** [June 5, 2024, 1:46pm UTC](https://discourse.shapr3d.com/t/ipad-files-corrupting-crashing-while-opening/32325 "2024-06-05T13:46:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![brunowerneck](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/brunowerneck/32/14698_2.png) [@brunowerneck](https://discourse.shapr3d.com/u/brunowerneck)\
**Post date:** [June 5, 2024, 1:46pm UTC](https://discourse.shapr3d.com/t/ipad-files-corrupting-crashing-while-opening/32325/1 "2024-06-05T13:46:22Z")

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With the latest updates, some of the files stored locally on my IPad Pro are getting corrupted and won’t open. I’ve had 3 this week.

In some cases I’ve been able to retrieve part of the designs by opening their last sync on my PC and exporting the content to a new file. Could you please look into this issue?

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 5, 2024, 1:48pm UTC](https://discourse.shapr3d.com/t/ipad-files-corrupting-crashing-while-opening/32325/2 "2024-06-05T13:48:38Z")

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Please contact our support team directly

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**Author:** ![AGTolits](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/agtolits/32/21057_2.png) [@AGTolits](https://discourse.shapr3d.com/u/AGTolits)\
**Post date:** [December 18, 2024, 2:32am UTC](https://discourse.shapr3d.com/t/ipad-files-corrupting-crashing-while-opening/32325/3 "2024-12-18T02:32:23Z")

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Hi Istvan, I have a same problem on my iPad I contacted Zsofia from support team still waiting for the answer.

Tolits,