# Ipad/Macbook

**URL:** <https://discourse.shapr3d.com/t/ipad-macbook/23967>\
**Category:** Modeling Questions\
**Created:** [February 5, 2023, 10:21pm UTC](https://discourse.shapr3d.com/t/ipad-macbook/23967 "2023-02-05T22:21:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MiklB](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@MiklB](https://discourse.shapr3d.com/u/MiklB)\
**Post date:** [February 5, 2023, 10:21pm UTC](https://discourse.shapr3d.com/t/ipad-macbook/23967/1 "2023-02-05T22:21:53Z")

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Hello!  
I can’t access the program on my Macbook, I can only use my iPad. Please, help.  
“Error, please try again. Unknown device.”

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [February 6, 2023, 6:56am UTC](https://discourse.shapr3d.com/t/ipad-macbook/23967/2 "2023-02-06T06:56:02Z")

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Hi @MiklB,  
Can you please check if your MacBook meets the requirements of the compatible devices?

> **[Compatible devices](https://www.shapr3d.com/compatible-devices)**
>
> Shapr3D is a multidevice CAD platform that supports Windows PCs and tablets, Macs, and iPads.

If it does, please share a screenshot of the _About This Mac_ window. If you do not wish to share it publicly, feel free to send it to us by opening a support ticket using the link below:  
[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)