# Ipad OS App Crashed

**URL:** <https://discourse.shapr3d.com/t/ipad-os-app-crashed/14366>\
**Category:** Modeling Questions\
**Created:** [August 11, 2021, 1:50pm UTC](https://discourse.shapr3d.com/t/ipad-os-app-crashed/14366 "2021-08-11T13:50:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Rufusmaika](https://avatars.discourse-cdn.com/v4/letter/r/4af34b/32.png) [@Rufusmaika](https://discourse.shapr3d.com/u/Rufusmaika)\
**Post date:** [August 11, 2021, 1:50pm UTC](https://discourse.shapr3d.com/t/ipad-os-app-crashed/14366/1 "2021-08-11T13:50:34Z")

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I have a brand new Ipad Pro with M1 chip.  
I have been working sucessfuly with your app and i have already managed quite a lot of designs.  
This last design i tried was a bit more elaborate but everything was going smothtly and managed to finish it and save it in STL format for 3D printing.  
But now everytime i open this design it starts to load the design and all of the sudden it just closes the app. I have already submitted the design in the bug report but now i am stuck.  
All of the other design i can load and change what i wont and do not close the app.  
Any help is apreciated.  
Thanks.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [August 11, 2021, 1:56pm UTC](https://discourse.shapr3d.com/t/ipad-os-app-crashed/14366/2 "2021-08-11T13:56:34Z")

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Hi, Can you please contact us at [support@shapr3d.com](mailto:support@shapr3d.com)? We are happy to help with this case.  
Please do not forget to tell us the version of Shapr3D you are using too.

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<div class="post-metadata">

**Author:** ![Rufusmaika](https://avatars.discourse-cdn.com/v4/letter/r/4af34b/32.png) [@Rufusmaika](https://discourse.shapr3d.com/u/Rufusmaika)\
**Post date:** [August 11, 2021, 2:27pm UTC](https://discourse.shapr3d.com/t/ipad-os-app-crashed/14366/4 "2021-08-11T14:27:45Z")

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I have already sent an email.  
Thanks.