# Issues with an error saying disconnected from graphics adapter since the latest update

**URL:** <https://discourse.shapr3d.com/t/issues-with-an-error-saying-disconnected-from-graphics-adapter-since-the-latest-update/40478>\
**Category:** Modeling Questions\
**Created:** [March 11, 2026, 9:07pm UTC](https://discourse.shapr3d.com/t/issues-with-an-error-saying-disconnected-from-graphics-adapter-since-the-latest-update/40478 "2026-03-11T21:07:06Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![alpine](https://avatars.discourse-cdn.com/v4/letter/a/4da419/32.png) [@alpine](https://discourse.shapr3d.com/u/alpine)\
**Post date:** [March 11, 2026, 11:35pm UTC](https://discourse.shapr3d.com/t/issues-with-an-error-saying-disconnected-from-graphics-adapter-since-the-latest-update/40478/2 "2026-03-11T23:35:57Z")

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I have the same problem, as I mentioned in another forum posting ( [Graphics Device Disconnected error messages](https://discourse.shapr3d.com/t/graphics-device-disconnected-error-messages/40477) ), so far with no responses. For what it’s worth, I had a LONG discussion with Google’s Gemini (a very capable artificial intelligence source) that recommended I upgrade my hardware, either by adding a powerful graphics card or migrating to a more advanced computer. While that may help because the issue may be related to specific graphics adapters (mine is also an integrated Intel UHD Graphics 630), I am virtually certain that relatively antique hardware is NOT the ultimate source of the problem (likely some Shapr3D glitch) because with that old hardware I successfully worked on thousands of different projects, some so complex that Shapr3D became glacially slow yet did not experience the “Graphics Device Disconnected” error message that I had numerous times yesterday and today but only a couple of other times previously in several years of use — and never related to the complexity of my project.

Corroborating that, I also had the “Graphics Device Disconnected” error message occur yesterday with a very simple design (a single screw). Notably, that simple project _and_ the vastly more complex one I added to yesterday were both ones that worked flawlessly in the past, with the complex one a project requiring extensive developmental time, throughout which I never experienced that “Graphics Device Disconnected” error message. So, to make a long story short, I’m virtually certain this problem originated from some Shapr3D code change.

Also for what it’s worth, throughout the years I’ve used Shapr3D, I had to switch from one computer to another several times because of insurmountable problems that manifested in one computer but not the various ones I used as backups. Shapr3D’s technical support was very patient in helping me work through one of those difficulties but ultimately was not successful, so I had to switch to using another computer that suddenly died (that problem was not related to Shapr3D), compelling yet another switch or two. Roughly a year or so later, I had an epiphany about how to solve the Shapr3D problem on my preferred computer and successfully implemented that, after which it worked A-OK for many months, until yesterday.

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