# Issues with the pro subscription

**URL:** <https://discourse.shapr3d.com/t/issues-with-the-pro-subscription/4616>\
**Category:** Modeling Questions\
**Created:** [May 1, 2019, 2:14am UTC](https://discourse.shapr3d.com/t/issues-with-the-pro-subscription/4616 "2019-05-01T02:14:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Xolotl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/xolotl/32/4862_2.png) [@Xolotl](https://discourse.shapr3d.com/u/Xolotl)\
**Post date:** [May 1, 2019, 2:14am UTC](https://discourse.shapr3d.com/t/issues-with-the-pro-subscription/4616/1 "2019-05-01T02:14:29Z")

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I can not logging in the pro version. I bought it few days ago, and was working very well, but suddenly the pro version was not able for me. Please help me to solve it.

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [May 1, 2019, 10:32am UTC](https://discourse.shapr3d.com/t/issues-with-the-pro-subscription/4616/2 "2019-05-01T10:32:31Z")

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Hello, please tell me the username to your shapr3d account, I’m happy to help investigate the issue. Meanwhile can you try to log in again into the application directly from the workspace. Tap on the “more options” (three lines) icon at the bottom of the workspace and from the options window select account.

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**Author:** ![Xolotl](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/xolotl/32/4862_2.png) [@Xolotl](https://discourse.shapr3d.com/u/Xolotl)\
**Post date:** [May 2, 2019, 3:36am UTC](https://discourse.shapr3d.com/t/issues-with-the-pro-subscription/4616/3 "2019-05-02T03:36:39Z")

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I fixed it.

The problem was with apple some kind of restriction.

Tks!!!

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [May 2, 2019, 7:42am UTC](https://discourse.shapr3d.com/t/issues-with-the-pro-subscription/4616/4 "2019-05-02T07:42:39Z")

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You are welcome. It’s great to know that the issue is fixed.