# \[Known Issue\] Windows 10 - Shapr3D Not Launching

**URL:** <https://discourse.shapr3d.com/t/known-issue-windows-10-shapr3d-not-launching/39778>\
**Category:** News\
**Created:** [November 10, 2025, 10:06am UTC](https://discourse.shapr3d.com/t/known-issue-windows-10-shapr3d-not-launching/39778 "2025-11-10T10:06:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Cesar](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cesar/32/36265_2.png) [@Cesar](https://discourse.shapr3d.com/u/Cesar)\
**Post date:** [November 10, 2025, 10:06am UTC](https://discourse.shapr3d.com/t/known-issue-windows-10-shapr3d-not-launching/39778/1 "2025-11-10T10:06:15Z")

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We’re aware of an issue affecting some Windows 10 users where Shapr3D doesn’t start after a recent Windows update.

We’ve identified the root cause and are working with Microsoft on a permanent fix.

In the meantime, use the temporary workaround below to keep Shapr3D running until the permanent solution is available:

1. Download the Shapr3D installer: [Windows Installer here](https://support.shapr3d.com/hc/en-us/articles/7859320619292 "https://support.shapr3d.com/hc/en-us/articles/7859320619292").

2. Save the file in a location that’s easy to access.

3. Double-click the downloaded file to run it.

4. When prompted, choose Update or Reinstall.

5. Once finished, open Shapr3D again.

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<div class="post-metadata">

**Author:** ![Cesar](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cesar/32/36265_2.png) [@Cesar](https://discourse.shapr3d.com/u/Cesar)\
**Post date:** [November 10, 2025, 10:12am UTC](https://discourse.shapr3d.com/t/known-issue-windows-10-shapr3d-not-launching/39778/2 "2025-11-10T10:12:23Z")

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**Author:** ![r32RND](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@r32RND](https://discourse.shapr3d.com/u/r32RND)\
**Post date:** [November 30, 2025, 5:38pm UTC](https://discourse.shapr3d.com/t/known-issue-windows-10-shapr3d-not-launching/39778/3 "2025-11-30T17:38:33Z")

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the work around wont even work for me

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**Author:** ![ZsofiGy](https://avatars.discourse-cdn.com/v4/letter/z/90ced4/32.png) [@ZsofiGy](https://discourse.shapr3d.com/u/ZsofiGy)\
**Post date:** [December 1, 2025, 12:19pm UTC](https://discourse.shapr3d.com/t/known-issue-windows-10-shapr3d-not-launching/39778/4 "2025-12-01T12:19:41Z")

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Hi, to get assistance, please submit a support request using [this link](https://support.shapr3d.com/hc/en-us/requests/new). Make sure to include your device’s hardware and software specifications. Thank you!