# Latest design can't be opened all of the sudden

**URL:** <https://discourse.shapr3d.com/t/latest-design-cant-be-opened-all-of-the-sudden/31317>\
**Category:** Modeling Questions\
**Created:** [April 18, 2024, 1:45pm UTC](https://discourse.shapr3d.com/t/latest-design-cant-be-opened-all-of-the-sudden/31317 "2024-04-18T13:45:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![cbSTI](https://avatars.discourse-cdn.com/v4/letter/c/c57346/32.png) [@cbSTI](https://discourse.shapr3d.com/u/cbSTI)\
**Post date:** [April 18, 2024, 1:45pm UTC](https://discourse.shapr3d.com/t/latest-design-cant-be-opened-all-of-the-sudden/31317/1 "2024-04-18T13:45:26Z")

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I have a fairly large project that I was almost finished with. Everything was fine yesterday, but today I go to open it on my Mac and I just see a Circle with a line through it over the thumbnail and it will not open.

I tried exporting as a .shapr and re-importing it and it says it can’t be imported because it’s damaged.

I also tried opening it on my iPad, which initially worked until it forced me to sync changes, now that doesn’t open either.

Last ditch effort I install the Windows version on my gaming PC thinking the extra resources might help. Nope, same issue except I get an error that says “Your source file couldn’t be opened because it’s damaged”.

I submitted a ticket already, but wasn’t logged in when I did it so I have no idea if it’s good or not. But this is really really bad. The project is insanely important, I have been working on it for over a month, and I was almost finished.

Shapr3D Version: 5.590.0 (6756)

Mac Specs:  
macOS Sonoma 14.4.1  
Intel 2.6GHz Quad Core i7  
16GB DDR3  
AMD Radeon Pro W5700

iPad:  
9th Gen  
iPadOS 17.4.1

Windows PC:  
Windows 11 23H2  
AMD Ryzen 5 2600 (6 core 12 thread)  
24GB DDR4  
Nvidia RTX 2070

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**Author:** ![TheBum](https://avatars.discourse-cdn.com/v4/letter/t/eada6e/32.png) [@TheBum](https://discourse.shapr3d.com/u/TheBum)\
**Post date:** [April 18, 2024, 8:49pm UTC](https://discourse.shapr3d.com/t/latest-design-cant-be-opened-all-of-the-sudden/31317/2 "2024-04-18T20:49:18Z")

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Contact Shapr3D support. They may be able to recover the contents for you.

> **[Submit a request – Shapr3D Help Center](https://support.shapr3d.com/hc/en-us/requests/new)**

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<div class="post-metadata">

**Author:** ![cbSTI](https://avatars.discourse-cdn.com/v4/letter/c/c57346/32.png) [@cbSTI](https://discourse.shapr3d.com/u/cbSTI)\
**Post date:** [April 19, 2024, 1:39pm UTC](https://discourse.shapr3d.com/t/latest-design-cant-be-opened-all-of-the-sudden/31317/3 "2024-04-19T13:39:02Z")

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I have, Im really hoping they can recover the data for me. In the meantime I wanted to see if the community had any advice.