# Latest update problem turned my materials in to black

**URL:** <https://discourse.shapr3d.com/t/latest-update-problem-turned-my-materials-in-to-black/26093>\
**Category:** Modeling Questions\
**Created:** [May 31, 2023, 10:13pm UTC](https://discourse.shapr3d.com/t/latest-update-problem-turned-my-materials-in-to-black/26093 "2023-05-31T22:13:02Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Loorke](https://avatars.discourse-cdn.com/v4/letter/l/a587f6/32.png) [@Loorke](https://discourse.shapr3d.com/u/Loorke)\
**Post date:** [May 31, 2023, 10:13pm UTC](https://discourse.shapr3d.com/t/latest-update-problem-turned-my-materials-in-to-black/26093/1 "2023-05-31T22:13:02Z")

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All materials turned black since latest update. Help

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**Author:** ![Levente\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/levente_shapr3d/32/16317_2.png) [@Levente\_Shapr3D](https://discourse.shapr3d.com/u/Levente_Shapr3D)\
**Post date:** [June 1, 2023, 7:11am UTC](https://discourse.shapr3d.com/t/latest-update-problem-turned-my-materials-in-to-black/26093/2 "2023-06-01T07:11:23Z")

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Hi! This sounds bad, we’d like to investigate it. Could you please send the following piece of information to our customer support team ([link here](https://support.shapr3d.com/hc/en-us/requests/new)) (the more the merrier):

- Version of Shapr3D **before** and **after** the update
- The platform(s) where you encountered the issue (iOS, macOS, Windows)
- The e-mail with which you registered your Shapr3D account
- If you can share it with us, then a workspace which was affected (as far as I understood all your workspaces were). We only need the workspace for internal use (troubleshooting), we don’t share them with 3rd parties.

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**Author:** ![Loorke](https://avatars.discourse-cdn.com/v4/letter/l/a587f6/32.png) [@Loorke](https://discourse.shapr3d.com/u/Loorke)\
**Post date:** [June 2, 2023, 8:12am UTC](https://discourse.shapr3d.com/t/latest-update-problem-turned-my-materials-in-to-black/26093/3 "2023-06-02T08:12:48Z")

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Hi  
I use schapr 3d version 5.380.0.5188#34987b20 on a i pad pro 3the gen. Ios version 16.4.1.  
I am registrated with this mailadress. Lorenz.roelandt @telenet.be

 ![image0.jpg](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/1/2/12792b778fe326f0172e0b4d6deeb5ea4f81a5d1.jpeg)

[problemexaple.shapr](https://discourse.shapr3d.com/uploads/short-url/4A0KzbH2FsrAa9G4yL9vUmJBY9.shapr) (238 KB)

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**Author:** ![aronb\_Shapr3D](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@aronb\_Shapr3D](https://discourse.shapr3d.com/u/aronb_Shapr3D)\
**Post date:** [June 5, 2023, 8:57am UTC](https://discourse.shapr3d.com/t/latest-update-problem-turned-my-materials-in-to-black/26093/4 "2023-06-05T08:57:26Z")

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Hey Loorke, we are working on a solution. But till that, this might fix it. After closing the model and repoening it, is the issue still present? If it is, could you please export then import your model to your device again, if that fixes your issue?

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**Author:** ![Loorke](https://avatars.discourse-cdn.com/v4/letter/l/a587f6/32.png) [@Loorke](https://discourse.shapr3d.com/u/Loorke)\
**Post date:** [June 5, 2023, 9:17am UTC](https://discourse.shapr3d.com/t/latest-update-problem-turned-my-materials-in-to-black/26093/5 "2023-06-05T09:17:22Z")

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Dear,

The problem has been solved suddenly. How i dont now.

Met vriendelijke groet  
Lorenz