# Latest update problem

**URL:** https://discourse.shapr3d.com/t/latest-update-problem/2288
**Category:** Modeling Questions
**Created:** [April 23, 2018, 7:27pm UTC](https://discourse.shapr3d.com/t/latest-update-problem/2288 "2018-04-23T19:27:57Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![DrJ](https://avatars.discourse-cdn.com/v4/letter/d/d07c76/32.png) [@DrJ](https://discourse.shapr3d.com/u/DrJ)
#### Post date: [April 23, 2018, 7:27pm UTC](https://discourse.shapr3d.com/t/latest-update-problem/2288/1 "2018-04-23T19:27:57Z")

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Since last update most of my designs will not open. The app appears to hang up in a loop then shuts down!?

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### Author: ![Architecte](https://avatars.discourse-cdn.com/v4/letter/a/eb9ed0/32.png) [@Architecte](https://discourse.shapr3d.com/u/Architecte)
#### Post date: [April 23, 2018, 10:59pm UTC](https://discourse.shapr3d.com/t/latest-update-problem/2288/2 "2018-04-23T22:59:57Z")

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I have the same problem, the screen goes to black and then flash !  
Daniel.

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### Author: ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [April 24, 2018, 6:13am UTC](https://discourse.shapr3d.com/t/latest-update-problem/2288/3 "2018-04-24T06:13:52Z")

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By the lst update you mean 2.0-\>3.0 or hve you used shapr since 3.0 was released?

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### Author: ![Architecte](https://avatars.discourse-cdn.com/v4/letter/a/eb9ed0/32.png) [@Architecte](https://discourse.shapr3d.com/u/Architecte)
#### Post date: [April 24, 2018, 10:47am UTC](https://discourse.shapr3d.com/t/latest-update-problem/2288/4 "2018-04-24T10:47:01Z")

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I Istvan,

It is from the two most recent update.

I use Shapr3D in 3.0 release.

Daniel

Envoyé de mon iPad

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### Author: ![Tamas\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tamas_shapr3d/32/41_2.png) [@Tamas\_Shapr3D](https://discourse.shapr3d.com/u/Tamas_Shapr3D)
#### Post date: [April 24, 2018, 10:54am UTC](https://discourse.shapr3d.com/t/latest-update-problem/2288/5 "2018-04-24T10:54:51Z")

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Hi, please send your problematic workspace files to [support@shapr3d.com](mailto:support@shapr3d.com) and we’ll take a look at them. (We handle them confidentially of course.) You can get your files from your iPad via iTunes.