# Linked email discontinued

**URL:** <https://discourse.shapr3d.com/t/linked-email-discontinued/42275>\
**Category:** Technical issues and bugs\
**Created:** [October 13, 2026, 2:22am UTC](https://discourse.shapr3d.com/t/linked-email-discontinued/42275 "2026-10-13T02:22:02Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![harshita.bajoria](https://avatars.discourse-cdn.com/v4/letter/h/aeb1de/32.png) [@harshita.bajoria](https://discourse.shapr3d.com/u/harshita.bajoria)\
**Post date:** [October 13, 2026, 2:22am UTC](https://discourse.shapr3d.com/t/linked-email-discontinued/42275/1 "2026-10-13T02:22:02Z")

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My shapr3d account mail id is discontinued, how can I retrieve all my projects and link the account with another mail id?

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**Author:** ![Cesar](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cesar/32/36265_2.png) [@Cesar](https://discourse.shapr3d.com/u/Cesar)\
**Post date:** [October 13, 2026, 8:51am UTC](https://discourse.shapr3d.com/t/linked-email-discontinued/42275/2 "2026-10-13T08:51:45Z")

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Hi!

We have opened a support ticket to assist you with this. Please check your email inbox.