# Loading old models

**URL:** <https://discourse.shapr3d.com/t/loading-old-models/35998>\
**Category:** Modeling Questions\
**Created:** [January 12, 2025, 2:17am UTC](https://discourse.shapr3d.com/t/loading-old-models/35998 "2025-01-12T02:17:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![warren](https://avatars.discourse-cdn.com/v4/letter/w/97f17d/32.png) [@warren](https://discourse.shapr3d.com/u/warren)\
**Post date:** [January 12, 2025, 2:17am UTC](https://discourse.shapr3d.com/t/loading-old-models/35998/1 "2025-01-12T02:17:43Z")

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I’m unable to load old models from the Shapr3D cloud library, Shapr just crashes out.  
Using MacOS and IOS iPad Pro 1TB

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**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [January 13, 2025, 7:26am UTC](https://discourse.shapr3d.com/t/loading-old-models/35998/2 "2025-01-13T07:26:08Z")

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Can you please open a support ticket [here](https://support.shapr3d.com/hc/en-us/requests/new) with the email address associated with your Shapr3D account?

Please add the Shapr3D design with which you’re experiencing the issue: [Instantly export to .shapr format](https://support.shapr3d.com/hc/en-us/articles/12826120862620-5-560-Instantly-export-to-shapr-format)

Thanks!