# Login

**URL:** <https://discourse.shapr3d.com/t/login/35696>\
**Category:** Modeling Questions\
**Created:** [December 21, 2024, 9:44pm UTC](https://discourse.shapr3d.com/t/login/35696 "2024-12-21T21:44:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![refinednook](https://avatars.discourse-cdn.com/v4/letter/r/67e7ee/32.png) [@refinednook](https://discourse.shapr3d.com/u/refinednook)\
**Post date:** [December 21, 2024, 9:44pm UTC](https://discourse.shapr3d.com/t/login/35696/1 "2024-12-21T21:44:50Z")

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Created an account its the basic one and we downloaded the web app as well as tried the one from the apple store and it keeps brining up that something went wrong and can’t log us in. So we aren’t able to use the app to create anything anyone have this issue and know what to do we are running a macbook air  
Thank you

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**Author:** ![Lys](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@Lys](https://discourse.shapr3d.com/u/Lys)\
**Post date:** [December 25, 2024, 10:39am UTC](https://discourse.shapr3d.com/t/login/35696/2 "2024-12-25T10:39:51Z")

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Can you show me a screen recording?

If you’d like to do it privately, please go to [https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new) or dm me