# Lost 2 weeks worth of work anybody else having issues?

**URL:** <https://discourse.shapr3d.com/t/lost-2-weeks-worth-of-work-anybody-else-having-issues/31175>\
**Category:** Modeling Questions\
**Created:** [April 6, 2024, 2:58pm UTC](https://discourse.shapr3d.com/t/lost-2-weeks-worth-of-work-anybody-else-having-issues/31175 "2024-04-06T14:58:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![harv666](https://avatars.discourse-cdn.com/v4/letter/h/dfb087/32.png) [@harv666](https://discourse.shapr3d.com/u/harv666)\
**Post date:** [April 6, 2024, 2:58pm UTC](https://discourse.shapr3d.com/t/lost-2-weeks-worth-of-work-anybody-else-having-issues/31175/1 "2024-04-06T14:58:48Z")

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New user, My projects keep disappearing, they sync then come back empty, they were able to get me one backup, but then they’ve ignored me for 24 hours, is support always this bad and is the software always this unstable? Also how is snapping so poorly integrated into this, I’d think the ability to line up geometry especially when extruding or offsetting of the utmost importance for a cad program?

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [April 6, 2024, 3:01pm UTC](https://discourse.shapr3d.com/t/lost-2-weeks-worth-of-work-anybody-else-having-issues/31175/2 "2024-04-06T15:01:10Z")

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Hi @harv666 , I’m sorry to hear about your struggle. Probably your designs are not lost, there might be another issue. However we can’t help you with this on the forum, as it requires sharing account information. Please contact our support team directly.