# Lost access to Projects MacOS

**URL:** <https://discourse.shapr3d.com/t/lost-access-to-projects-macos/33687>\
**Category:** Modeling Questions\
**Created:** [September 11, 2024, 3:04am UTC](https://discourse.shapr3d.com/t/lost-access-to-projects-macos/33687 "2024-09-11T03:04:50Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Tee](https://avatars.discourse-cdn.com/v4/letter/t/73ab20/32.png) [@Tee](https://discourse.shapr3d.com/u/Tee)\
**Post date:** [September 11, 2024, 3:04am UTC](https://discourse.shapr3d.com/t/lost-access-to-projects-macos/33687/1 "2024-09-11T03:04:50Z")

</div>

The Shapr3D app crashed. When I restarted the app, I could no longer access my projects. When I click the Create New Project tab, it prompts me to subscribe to create unlimited projects. My subscription is current and doesn’t expire until February 2025.

 ![6715CE4D-966B-4523-9A70-B5AA5F96CA6B](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/1/8/18ca180365831e729509d93892574fb6163a0fcf.jpeg)  
 ![A76B78AA-E110-4E8E-8CD2-4F9C0BFDA33E](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/1/9/191f86d369a716ad939176f1d5804ed0eb7f58f7.jpeg)

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

---

<div class="post-metadata">

**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [September 11, 2024, 6:54am UTC](https://discourse.shapr3d.com/t/lost-access-to-projects-macos/33687/2 "2024-09-11T06:54:49Z")

</div>

Hi,  
In my opinion, support will take care of your problem.