# Lost work

**URL:** <https://discourse.shapr3d.com/t/lost-work/2824>\
**Category:** Modeling Questions\
**Created:** [August 28, 2018, 3:04pm UTC](https://discourse.shapr3d.com/t/lost-work/2824 "2018-08-28T15:04:40Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Annap](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@Annap](https://discourse.shapr3d.com/u/Annap)\
**Post date:** [August 28, 2018, 3:04pm UTC](https://discourse.shapr3d.com/t/lost-work/2824/1 "2018-08-28T15:04:40Z")

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Hi,  
I have been working all day on a file.  
I don’t know why but the program kept crushing so I tried to delete some files I didn t need anymore. In the process the file I was working on got erased too. Is there a way to recover it? Where does shapr keeps backup files? Tell me there is a back up file folder please!?  
I have an annual subscription …

Best

A

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 28, 2018, 3:06pm UTC](https://discourse.shapr3d.com/t/lost-work/2824/2 "2018-08-28T15:06:26Z")

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Hi,

No, we don’t make automatic backups unfortunately, if you deleted the workspace, then it’s gone.

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**Author:** ![Annap](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@Annap](https://discourse.shapr3d.com/u/Annap)\
**Post date:** [August 28, 2018, 3:10pm UTC](https://discourse.shapr3d.com/t/lost-work/2824/3 "2018-08-28T15:10:20Z")

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I can’t believe it! You advertise it like a pro software but really… almost all 3dsoftwers have back up folders. I bought my annual subscription 1 week ago… not a good start. I ve lost 1 day of work… and also it crushed all day… not cool

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [August 28, 2018, 3:14pm UTC](https://discourse.shapr3d.com/t/lost-work/2824/4 "2018-08-28T15:14:41Z")

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Hi Anna - sorry about this experience. I saw you also wrote us on support. Please send us the files, even if they look empty (create a 3D object if necessary for export), there is a chance we can save them.

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**Author:** ![Annap](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@Annap](https://discourse.shapr3d.com/u/Annap)\
**Post date:** [August 28, 2018, 3:16pm UTC](https://discourse.shapr3d.com/t/lost-work/2824/5 "2018-08-28T15:16:44Z")

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IHi Daniel,  
I don’t have the file anymore… is not on the screen.

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [August 28, 2018, 3:18pm UTC](https://discourse.shapr3d.com/t/lost-work/2824/6 "2018-08-28T15:18:33Z")

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Hi Anna - I understand, but recently we had a bug like this (fix is already on the way) - and we managed to recover the 3D bodies.  
Please send us the workspace in .shapr format.

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**Author:** ![Annap](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@Annap](https://discourse.shapr3d.com/u/Annap)\
**Post date:** [August 28, 2018, 3:26pm UTC](https://discourse.shapr3d.com/t/lost-work/2824/7 "2018-08-28T15:26:20Z")

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Hi…  
The workspace is gone… is not on the designs page… is a there a folder in the iPad where the old files\workspaces are stored… or a bin with the erased workspaces. where I can recover the workspace that is gone?

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [August 28, 2018, 3:27pm UTC](https://discourse.shapr3d.com/t/lost-work/2824/8 "2018-08-28T15:27:44Z")

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Oh, I see - I’m sorry about this. Never heard anything like this before.

We don’t yet store backup files. Can we help you recreating the model?