# Lost Workspace

**URL:** <https://discourse.shapr3d.com/t/lost-workspace/474>\
**Category:** Modeling Questions\
**Created:** [October 9, 2016, 7:27pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474 "2016-10-09T19:27:16Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![PhotoWorkPlace](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@PhotoWorkPlace](https://discourse.shapr3d.com/u/PhotoWorkPlace)\
**Post date:** [October 9, 2016, 7:27pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/1 "2016-10-09T19:27:16Z")

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Using the Off Set Tool  
Shapr crashed  
The Project still shows up in the Workspace palette but when clicking on it won’t load  
Logged out and then Logged back in and still doesn’t show up  
Have a Premium Account  
Was under the impression that with a Premium Account there was Cloud storage  
Any suggestions?  
Only have 5 Projects, this Project has a number of Layers but wouldn’t say it was to heavy on objects  
Working on a 12" iPad Pro  
Thanks  
Joseph

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 9, 2016, 7:38pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/2 "2016-10-09T19:38:47Z")

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No there is no cloud. Can you please send that file to [istvan@shapr3d.com](mailto:istvan@shapr3d.com)? I will fix it and send it to you if it is possible. ![](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex002/uploads/shapr3d/original/1X/31f5dcea0dd0e0e779df8d2bc23b5922ed801bc5.png)  
You can download your workspaces via iTunes, and send the file from there.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 9, 2016, 8:13pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/3 "2016-10-09T20:13:10Z")

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In case if we can not restore your workspace, we will compensate you indeed.

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<div class="post-metadata">

**Author:** ![PhotoWorkPlace](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@PhotoWorkPlace](https://discourse.shapr3d.com/u/PhotoWorkPlace)\
**Post date:** [October 9, 2016, 8:18pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/4 "2016-10-09T20:18:56Z")

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Istvan!  
It’s Sunday!  
very appreciative for your effort  
Shapr is such a God send, cant thank you enough  
Thought we had Exported that file the other day, but it was the wrong one  
There are two Reformer Projects  
The one we want is the icon that is just showing a circle (not sure if that helps you)  
Joseph

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**Author:** ![PhotoWorkPlace](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@PhotoWorkPlace](https://discourse.shapr3d.com/u/PhotoWorkPlace)\
**Post date:** [October 9, 2016, 8:24pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/5 "2016-10-09T20:24:47Z")

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Istvan  
Been trying to send you the file but it is rejecting my email address when sending it as a response to your email and when we try to Upload through the Forum it is saying as a new member we can’t upload files!  
Any suggestions! :-0

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 9, 2016, 8:28pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/6 "2016-10-09T20:28:19Z")

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Can you upload it to google drive, or Dropbox?

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<div class="post-metadata">

**Author:** ![PhotoWorkPlace](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@PhotoWorkPlace](https://discourse.shapr3d.com/u/PhotoWorkPlace)\
**Post date:** [October 9, 2016, 8:29pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/7 "2016-10-09T20:29:47Z")

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Of course!  
In the middle of company and was destructed!  
Thanks

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 9, 2016, 8:31pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/8 "2016-10-09T20:31:08Z")

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No worries, we will handle it.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 9, 2016, 8:34pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/11 "2016-10-09T20:34:57Z")

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Checking it out, 10 min.

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<div class="post-metadata">

**Author:** ![PhotoWorkPlace](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@PhotoWorkPlace](https://discourse.shapr3d.com/u/PhotoWorkPlace)\
**Post date:** [October 9, 2016, 8:37pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/12 "2016-10-09T20:37:02Z")

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Thanks  
Think we just noticed that you hid the last DropBox Link  
You all are so smart!  
If you already have the file we’re going to take it off of DropBox 🙂

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 9, 2016, 8:38pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/13 "2016-10-09T20:38:42Z")

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Got it. Feel free to delete.

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<div class="post-metadata">

**Author:** ![PhotoWorkPlace](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@PhotoWorkPlace](https://discourse.shapr3d.com/u/PhotoWorkPlace)\
**Post date:** [October 9, 2016, 8:44pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/14 "2016-10-09T20:44:54Z")

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Thanks  
We teach Pilates and are in the process of designing new equipment so not being public would be nice!  
But in all honesty we would be more than happy to recommend Shapr 3D  
We recommend it to any one that asks and show it off as the highlight of what the potential of the iPad is  
We had designed one of the first Apple Tablets close to 10 years ago and Shapr is the fulfillment of what we had hoped for all those years ago!  
So in all honesty we are very appreciative for what you had brought about  
Joseph

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 9, 2016, 8:48pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/15 "2016-10-09T20:48:53Z")

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🙂

Found the issue, working on it, should be done very soon. Your file is intact, the problem is in the parsing module, I should be able to recover it. No worries.

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<div class="post-metadata">

**Author:** ![PhotoWorkPlace](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@PhotoWorkPlace](https://discourse.shapr3d.com/u/PhotoWorkPlace)\
**Post date:** [October 9, 2016, 8:49pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/16 "2016-10-09T20:49:48Z")

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Istvan  
You are an Angel! 🙂

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 9, 2016, 9:12pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/17 "2016-10-09T21:12:57Z")

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What were the units of this file?

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 9, 2016, 9:27pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/18 "2016-10-09T21:27:19Z")

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Unfortunately I was wrong, the file was damaged. However I managed to recover most of it. I really hope it helps, for me it seems that most of it has been recovered. I sent the link to you with the fixed file by email. I am terribly sorry about the inconvenience. I know that’s cold comfort, but we have addressed this issue in the upcoming 2.0 release.

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<div class="post-metadata">

**Author:** ![PhotoWorkPlace](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@PhotoWorkPlace](https://discourse.shapr3d.com/u/PhotoWorkPlace)\
**Post date:** [October 9, 2016, 9:54pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/19 "2016-10-09T21:54:32Z")

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Istvan  
Hate to be dense here, but do I just drop that file into iTunes, do I delete what was there first?  
Or is there an Import process from outside of iTunes?  
Thanks

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<div class="post-metadata">

**Author:** ![Tamas\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tamas_shapr3d/32/41_2.png) [@Tamas\_Shapr3D](https://discourse.shapr3d.com/u/Tamas_Shapr3D)\
**Post date:** [October 9, 2016, 9:59pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/20 "2016-10-09T21:59:22Z")

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Hi, you can import the file from the app itself (go to workspaces and there’s an import button in the top left corner) or from outside the app using the standard share menu and selecting “copy to shapr3d”.

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 9, 2016, 9:59pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/21 "2016-10-09T21:59:30Z")

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You can import it, or copy it to workspaces/5173CB42-2C87-4439-AF79-468DE53EBC7F/workspace and copy with iTunes to your iPad

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<div class="post-metadata">

**Author:** ![PhotoWorkPlace](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@PhotoWorkPlace](https://discourse.shapr3d.com/u/PhotoWorkPlace)\
**Post date:** [October 9, 2016, 10:04pm UTC](https://discourse.shapr3d.com/t/lost-workspace/474/22 "2016-10-09T22:04:12Z")

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Thanks  
Away from desktop now, will give the Import a shot  
Thanks  
Joseph

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